What are the responsibilities and job description for the Customer Service Representative position at Access Truck Parts?
Company: PowerX International, LLC
Location: In person at PowerX, W232N2960 Roundy Circle West, Ste 300/400, Pewaukee, WI 53072
Position Type: Full-Time
Pay: From $40,000 - $55,000 Salaried/Exempt (dependent on experience)
Company Overview: PowerX, (part of a portfolio of companies that include Access Truck Parts, TM Hydraulics and Summit Hydraulics) is a leading provider of high-quality hydraulic components and systems, serving diverse industries with innovative solutions. Our commitment to excellence and customer satisfaction has positioned us as a trusted partner in the hydraulic industry.
Job Overview: Our Customer Service Representative (CSR) plays a crucial role in maintaining customer satisfaction and loyalty by assisting customers with their inquiries, concerns, and needs.
Essential Duties and Responsibilities:
- Builds sustainable relationships and trust with customer accounts and Account Managers through open communication to support sales growth and brand loyalty.
- Seeks to better understand every customer’s business needs, requirements & expectations to provide the best possible solution.
- Provides & manages timely pricing/quoting to customers to include quote follow up activities with customer and/or Account Managers.
- Keeps accurate and detailed records of customer data, communications, opportunities, and call reports utilizing the CRM system.
- Ensures internal and external customer satisfaction by effectively managing the order process from initial point of contact, order processing via Company ERP system through to delivery.
- Provides accurate product information, availability, and order delivery timelines.
- Liaises with the shipping department to ensure customer orders are dispatched in accordance with pre-agreed customer requirements.
- Supports the reporting obligation of the Operations Manager with his/her reporting tasks and provides them with accurate & relevant data.
- Always represents the Company in a professional manner, both internally and externally.
- Follows the published processes and comply with all company policies and procedures.
Other responsibilities may be assigned.
Qualifications and Skills:
- Minimum 3 years’ experience in similar sales setting; Prior history in a distribution-based industry is preferred.
- Fluent in English with excellent oral and written communication skills; Bilingual in Spanish and/or Portuguese is advantageous.
- Must be results-orientated, self-motivated, and able to work in a fast paced, high-performance team environment with minimal supervision.
- Strong organizational skills and attention to detail with ability to multi-task and adapt to change.
- Technical aptitude, understanding of PowerX and/or similar product offering is preferred. (Training Provided)
- Ability to influence as well as build relationships both inside and outside the organization.
- Strong presentation and problem-solving skills, identifying key issues, and implementing solutions.
- Advanced computer skills include knowledge of Microsoft Windows software suite (Excel, Word, PowerPoint, etc.)
Benefits:
- Competitive salary based on experience
- Comprehensive benefits package
- Professional development opportunities.
- An inclusive and collaborative company culture.
- 401(k) with company match
- Medical insurance
- Dental insurance
- Vision insurance
- Short-term / Long-term Disability
- Life insurance
- Paid Time Off
- 10 Paid Company Holidays
Supplemental pay types:
- Annual Bonus
Schedule:
- Monday to Friday
Work Location:
- In person
Working Conditions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this job description are representative of knowledge, skill and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Salary : $40,000 - $55,000
