What are the responsibilities and job description for the Collection Specialist II (Temporary) position at ACCION OPPORTUNITY FUND COMMUNITY DEVELOPMENT?
Job Description
Job Description
Please note this a hybrid position working out of our Commerce, CA office 3 times a week (Tuesday, Wednesday, and Thursday) and 2 days at home remotely.
THE ORGANIZATION :
Small business owners uplift communities and anchor local economies, while creating opportunities for themselves, their families, their employees, and our neighborhoods. Yet entrepreneurs who are people of color, women, and immigrants often struggle to secure capital and resources, as they are systematically shut out from traditional financing.
Accion Opportunity Fund Community Development is an unparalleled financial support system that provides these small business owners with access to capital, networks, and coaching. We work to build inclusive and accessible options for these determined business owners. For over 25 years we have served a client base that is nearly 90% women, people of color, or immigrants.
In addition to providing resources and loans to small businesses, we also conduct original research, advocate for policy changes, and finance community construction projects in low-income neighborhoods through our New Markets Tax Credit program.
Together, we are building a diverse, vibrant community where opportunity, knowledge, and access to capital are within reach.
For more information about us, visit https : / / aofund.org /
ROLE SUMMARY :
The Collection Specialist II will be responsible for payment negotiations, timely and effective collection of delinquent accounts, resolving customer disputes, skip tracing and general office duties. This position may require heavy use of phone calls and emails to complete collection tasks. Applicant must be committed to the highest level of professional service.
JOB DUTIES AND RESPONSIBILITIES :
- Contacts customers by phone and email to recover a delinquent account.
- Keeps detailed notes and records of all communications and actions.
- Answers to questions customers have about billing statements.
- Negotiates partial repayments and payment plans when possible.
- Keeps track of payment due dates and sends reminders.
- Updates the account status when the debt has been paid.
- Investigates errors and disputes and follows up with customers.
- Back-up for payment support email responding to all the correspondence sent from clients in a timely and effective manner.
- Sends necessary paperwork to customers through DocuSign and US Postal Service.
- Prepares Change in Terms paperwork for clients per manager’s request.
- Prepares Settlement requests per manager’s request.
- Complies with all federal, state, and local laws and regulations as well as company policies.
- Maintains confidentiality and utmost discretion.
- Skip trace clients if unable to locate.
- Cross trained amongst all the different roles within the department.
- Run credit reports per management request on consumers.
- Analyze client’s business through web search to determine if still open (Google or Social Media)
- Maintains call quality and productivity measurements.
MUST HAVES :
NICE TO HAVES :
We are an equal opportunity employer and committed to improving diversity, equity, and inclusion at Accion Opportunity Fund. AOF does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Hourly Range
Salary : $25 - $26