What are the responsibilities and job description for the Customer Support Specialist position at Accord Carton?
Job Type
Full-time
Description
Join Our Team:
Are you ready to make a difference in customer satisfaction? We're excited to offer an entry-level Customer Support Specialist role that supports our Customer Service team in delivering exceptional service. This position involves assisting with order entry, communicating with customers, and collaborating with internal teams to ensure smooth customer interactions.
About You
At Accord Carton, our passion is helping clients bring their products to life through unique, high-quality packaging. Since 1940, we have continued to improve our process and find new and innovative ways to serve our clients. Now, imagine being part of that legacy! Are you a detail-oriented individual with a great work ethic? Do you enjoy working in a fast-paced environment where your contributions directly impact the bottom line? See your work come to life on store shelves and know you played a part in a product’s success story. If you value teamwork and appreciate opportunities for professional growth, we want you in our family!
Responsibilities
$22.00 - $24.00
Full-time
Description
Join Our Team:
Are you ready to make a difference in customer satisfaction? We're excited to offer an entry-level Customer Support Specialist role that supports our Customer Service team in delivering exceptional service. This position involves assisting with order entry, communicating with customers, and collaborating with internal teams to ensure smooth customer interactions.
About You
At Accord Carton, our passion is helping clients bring their products to life through unique, high-quality packaging. Since 1940, we have continued to improve our process and find new and innovative ways to serve our clients. Now, imagine being part of that legacy! Are you a detail-oriented individual with a great work ethic? Do you enjoy working in a fast-paced environment where your contributions directly impact the bottom line? See your work come to life on store shelves and know you played a part in a product’s success story. If you value teamwork and appreciate opportunities for professional growth, we want you in our family!
Responsibilities
- Assist the senior customer service team with customer and sales inquiries in a prompt, courteous, efficient manner via phone and email
- Organize workflow and order information requirements to meet customer demands
- Work within the ERP system to enter information necessary to build the orders
- Assist with building and maintaining customer files
- Keep production estimates confidential, secure and available for retrieval
- Follow up regularly with internal and external customers to ensure timely resolution and efficient order processing
- Attend production and customer service department meetings as required
- Function as the ‘voice of the customer’ when working with the manufacturing department
- Assist proactively in engagement with senior customer service team to gather any missing information necessary for order processing
- Wear PPE when required or needed and follow all safety, sanitation and quality procedures
- Any other appropriate work assignments as required
- Minimum of two years of customer service experience with at least one year in a supply chain, manufacturing or distribution environment highly preferred
- Able to determine customer needs and relate them to the production processes
- Able to perform multiple tasks efficiently, under pressure, and with a sense of urgency
- Must be accurate with an eye for detail
- Able to work independently under general supervision by the senior customer service team
- Above average verbal and written communication skills
- General knowledge of ERP (Enterprise Resource Planning) systems, Epicor a plus
- Intermediate skills in Microsoft Outlook as email communications are used daily
- High school diploma or equivalent
$22.00 - $24.00
Salary : $22 - $24
