What are the responsibilities and job description for the Conference Concierge position at AccorHotel?
Company Description
Picture a shimmering oasis overlooking the Sonoran Desert and the McDowell mountains - Fairmont Scottsdale Princess offers luxury and world class hospitality with over 300,000 square feet of meeting space. This award-winning meetings resort has 750 guest rooms, five award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. The Fairmont Scottsdale Princess was recently recognized with the AAA Five Diamond rating for over 30 years, making it one of the longest running AAA Five Diamond Resorts in the America’s. The only thing missing is you!
What’s in it for you:
- Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
- Free meals at our on-site employee restaurant
- Learning programs through our Academies designed to sharpen your skills
- Great Medical and Dental benefits, 401K, Direct Deposit etc.
- Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!
Job Description
At Fairmont Scottsdale Princess, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Your vision and leadership as Conference Concierge – Catering, Conference Services &/or Events will ensure an engaged team, efficient operations – and service that exceed the expectations of every client.
- Consistently offers professional, engaging and friendly service
- Act as a personal service ambassador /liaison, on behalf of Conference Services, between the Meeting Planner and the various hotel operating departments.
- Consistently offer professional, friendly and engaging service.
- Build rapport with the Meeting Planner in order to identify their needs and expectations, maintain a constant presence on the meeting floor, and anticipate/respond to any requests.
- Ensure a smooth and seamless meeting planner/guest experience, by communicating with all departments within the hotel.
- Review all appropriate documents (Group Resume, BEOs, etc) to familiarize with the event/conference details, in advance of meeting with customer on the floor.
- Check in with Meeting Planner prior to start of function to ensure everything is initially set up to customer’s satisfaction.
- Check in multiple times throughout the day to assist with changes/updates.
- Assist with any updates/changes quickly and follow up to ensure customer satisfaction with action taken.
- Be actively visible on the floor, and always accessible to the customer via phone/Nextel/radio.
- Other duties as assigned
Qualifications
- Previous experience is an asset
- Minimum High School Diploma, diploma or degree from a recognized institution in Business Administration or in Hospitality/Tourism preferred, but not required.
- Excellent written and verbal communication skills.
- Excellent organizational and administrative skills.
- Must be flexible, self-motivated, and have the ability to prioritize and follow through.
- Ability to work in a fast-paced /pressured environment.
- Pleasant out-going personality/good interpersonal skills.
- Adhere to Fairmont Scottsdale Princess Grooming Guidelines
Additional Information
Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
