What are the responsibilities and job description for the Conference Concierge position at Fairmont?
Job Description
At Fairmont Scottsdale Princess, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Your vision and leadership as Conference Concierge – Catering, Conference Services & / or Events will ensure an engaged team, efficient operations – and service that exceed the expectations of every client.
- Consistently offers professional, engaging and friendly service
- Act as a personal service ambassador / liaison, on behalf of Conference Services, between the Meeting Planner and the various hotel operating departments.
- Consistently offer professional, friendly and engaging service.
- Build rapport with the Meeting Planner in order to identify their needs and expectations, maintain a constant presence on the meeting floor, and anticipate / respond to any requests.
- Ensure a smooth and seamless meeting planner / guest experience, by communicating with all departments within the hotel.
- Review all appropriate documents (Group Resume, BEOs, etc) to familiarize with the event / conference details, in advance of meeting with customer on the floor.
- Check in with Meeting Planner prior to start of function to ensure everything is initially set up to customer’s satisfaction.
- Check in multiple times throughout the day to assist with changes / updates.
- Assist with any updates / changes quickly and follow up to ensure customer satisfaction with action taken.
- Be actively visible on the floor, and always accessible to the customer via phone / Nextel / radio.
- Other duties as assigned
Qualifications : Qualifications
Additional Information
Your team and working environment :
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
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