What are the responsibilities and job description for the Desktop Support Specialist position at Accroid Inc?
Sr. Desktop Support Specialist Opportunity
Client is looking for a Tier 2/3 Desktop Support Specialist for a large convenience retail client in the Ankeny, IA area. This individual will be joining a team of 11 Desktop Support team members and interacting with users on a daily basis. This individual will be troubleshooting a variety of hardware problems including but not limited to monitor/screen malfunctions, application issues, as well as working machine imaging, software deployment, equipment set up, etc. This person will be expected to handle 6-10 tickets per day, working tickets end to end & owning the ticket through the entire process.
Office Location: Onsite 5 days a week - Ankeny, IA 50021
Duration: 6 month contract (possibility of extension)
Must Haves
Client is looking for a Tier 2/3 Desktop Support Specialist for a large convenience retail client in the Ankeny, IA area. This individual will be joining a team of 11 Desktop Support team members and interacting with users on a daily basis. This individual will be troubleshooting a variety of hardware problems including but not limited to monitor/screen malfunctions, application issues, as well as working machine imaging, software deployment, equipment set up, etc. This person will be expected to handle 6-10 tickets per day, working tickets end to end & owning the ticket through the entire process.
Office Location: Onsite 5 days a week - Ankeny, IA 50021
Duration: 6 month contract (possibility of extension)
Must Haves
- 4 years of experience in Desktop support
- Experience working through a ticketing system, specifically any ITIL system
- Microsoft Intune
- SCCM or Jamf
- Breakfix
- Great communication, problem solving/self sufficient mindset
