What are the responsibilities and job description for the Desktop Support Specialist position at P3+Uplift?
Desktop Support Technician
Contract Duration : 3 months (January 21, 2025 – Early May 2025)
Location : West Des Moines, IA
Work Authorization : Candidates must not require sponsorship.
Job Overview
We are seeking a Desktop Support Technician for a short-term project focused on rolling out new laptops across the organization. This role involves troubleshooting, configuring, and supporting PC hardware, software, and mobile devices, primarily at the West Des Moines office.
Key Responsibilities
- Provide hardware, software, and mobile support for business and IT users.
- Install, maintain, and update PC hardware and software.
- Troubleshoot issues related to laptops, desktops, mobile devices, and Windows 10 / 11 operating systems.
- Perform regular monitoring to ensure efficient operation and accuracy.
- Identify, escalate, and recommend improvements for system efficiency.
- Communicate status, quality, risks, and operational updates to stakeholders.
- Document break / fix incidents and move / add / change requests.
Qualifications
Education & Experience :
Technical Skills :
Soft Skills :
Additional Details : it is for a short term project to roll out all the new laptops to everyone. Expectations are 3 months
