What are the responsibilities and job description for the Appointment Specialist position at Acculevel Inc.?
About the Position:
As a Service Scheduler at Acculevel Inc., you will be responsible for scheduling service appointments for our skilled technicians. This role requires excellent communication and organizational skills, as well as the ability to work independently and as part of a team.
Key Responsibilities:
- Schedule service appointments with customers and technicians.
- Manage and maintain accurate and up-to-date records of appointments, customer information, and service history.
- Provide customer service, including answering calls and emails, and resolving scheduling conflicts.
- Communicate effectively with technicians, providing them with necessary information about scheduled appointments.
- Follow up with customers after service appointments to ensure satisfaction and address any feedback.
- Collaborate with other departments to ensure seamless service delivery.
Requirements:
- High school diploma or equivalent required; some college preferred.
- Proven experience in customer service, scheduling, or a related field.
- Excellent communication and organizational skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in using scheduling software and CRM systems.
- Strong problem-solving and decision-making skills.
- Ability to work independently and as part of a team.
- Positive attitude and a commitment to providing exceptional customer service.
- Ability to remain calm and professional under pressure.
