What are the responsibilities and job description for the Technical Support Specialist position at AccuPOS?
Company Description
AccuPOS is a leading point of sale solution provider for retail and food industry businesses worldwide. The system offers an intuitive design, advanced hardware compatibility, and seamless integrations with top accounting solutions to enhance the customer experience and improve business operations.
Role Description
This is a full-time on-site role in Columbus, OH for a Technical Support Specialist at AccuPOS. The Technical Support Specialist will be responsible for providing technical assistance, troubleshooting issues, resolving customer inquiries, and ensuring high levels of customer satisfaction.
Qualifications
- Technical Support, Troubleshooting, and Customer Support skills
- Analytical Skills
- Strong focus on Customer Satisfaction
- Excellent problem-solving abilities
- Effective communication skills
- Knowledge of point of sale systems is a plus
- Previous experience in a technical support role preferred