What are the responsibilities and job description for the Automotive Service Advisor position at Accurate Care Automotive?
About Us: Accurate Care Automotive, proudly serving Marietta, GA since 2002, is built on transparency, integrity, and exceptional service. We prioritize a people-first approach that ensures our team and customers are always well taken care of. As a trusted leader in automotive repair, we are looking for a skilled and driven Automotive Service Advisor to join our team.
Position Overview: As an Automotive Service Advisor at Accurate Care Automotive, you will act as the bridge between our customers and technicians, ensuring every interaction is professional, transparent, and focused on delivering exceptional service. You will connect with clients, guide them through the repair process, and ensure their vehicles receive the care they deserve. Success in this role requires strong interpersonal skills, a sharp understanding of numbers, and the ability to lead and collaborate within a high-performing team.
Key Responsibilities:
- Build Strong Client Relationships: Create quick, meaningful connections with customers and provide a positive, trusted experience.
- Customer Profiling: Assess customer needs and preferences through active listening and observation to offer tailored recommendations.
- Team Collaboration: Work closely with technicians and other team members to ensure clear communication and seamless operations.
- Effective Negotiation: Communicate repair options, prioritize recommendations, and negotiate confidently to help customers make informed decisions.
- Process Adherence: Follow established workflows and procedures while maintaining flexibility to adapt to unique situations.
- Math and Analytical Skills: Use basic math to prepare accurate estimates, invoices, and warranty details, ensuring transparency and precision.
- Leadership and Support: Act as a collaborative leader-follower by stepping up when needed while respecting and supporting team dynamics.
Required Skills and Qualifications:
- Proven experience in customer service, sales, or a related role (automotive experience preferred).
- Excellent interpersonal and communication skills, with a natural ability to connect with people.
- Strong analytical and math skills to calculate estimates and explain financial details.
- Ability to read customers and adapt approaches based on their behaviors and preferences.
- A team-oriented mindset with the ability to lead and support colleagues effectively.
- Exceptional organizational skills and attention to detail.
- Familiarity with automotive terminology and repair processes is a plus.
- Proficiency in computer systems, including invoicing software and communication tools.
Why Join Accurate Care Automotive?
- A supportive team environment with a focus on professional growth.
- Competitive pay structure and performance incentives.
- Comprehensive training to enhance your skills.
- A 2-year/24,000-mile warranty on all work we perform, showcasing our commitment to quality and customer satisfaction.
- Financing options for customers to ensure transparency and trust.
How to Apply: If you’re passionate about providing top-tier customer service, have a knack for building trust and connections, and thrive in a collaborative environment, we’d love to hear from you! Submit your resume and a brief cover letter detailing why you’re the perfect fit for our team.
Join Accurate Care Automotive and be part of a team where trust meets precision.
Job Type: Full-time
Pay: $85,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
Shift:
- Day shift
Work Days:
- Monday to Friday
- No weekends
Application Question(s):
- How many team members have you managed or directed within a team setting?
A. None
B. 1-3
C. 4-7
D. 8
- Which of the following customer management tools have you used?
Tekmetric
ShopWare
Other (please specify)
None
- Do you feel confident navigating prioritized repair needs and explaining value to customers?
Yes / No
- Have you worked in the automotive industry before?
- Do you have at least 2 years of experience in a direct customer-facing role?
- Are you comfortable working in a fast-paced, team-oriented environment?
Yes / No
- Can you describe your experience following structured workflows while finding opportunities to make independent decisions or solve problems within those processes?
Work Location: In person
Salary : $85,000 - $110,000