Genesys Cloud Developer IVR Developer

Genesys Engineer

5 Years

Deerfield, NJ | Iselin, NJ(South) | Austin, SCV or Dallas.

Contract

Role

This is an engineer role within Development engineering team, candidate should be able to brainstorm and develop solutions in the lab and perform proof of concept testing.

Extensive experience with large enterprise SIP deployment and call routing utilizing Ribbon SBC PSX

- Expert SIP troubleshooting using Wireshark and other VoIP analyzer tools

- Expert Experience working with Cloud Technologies such as AWS and Azure

- Intermediate Transcoding, TLS/SRTP deployment

-Intermediate Genesys platform experience

- Beginner Linux adminstration

- Intermediate Ribbon SBC SIP Recording deployment

- Intermediate Experience with WebRTC technologies

In addition to the development of the software, and corresponding artifacts, the scope must include participation and support of reviews with IS&T internal groups, testing at various stages of the project, and production cutover and warranty support. has context menu

Genesys Engineer

5 Years

Deerfield, NJ | Iselin, NJ(South)

Contract

Role:

This role is an IT Voice / Call Center analyst focused on implementation and daily administration of all Genesys call center systems -Genesys Cloud and Genesys PureConnect.

This position works closely in a team environment with both our Systems and Network teams to ensure the voice communications systems are highly available and meet organizational strategic plans.

Work independently making complex decisions with little oversight.

Essential Duties and Responsibilities:

Perform system administration, configuration and troubleshooting of the Genesys Cloud and Genesys Pure Connect Environments

Troubleshoot and resolve Sev1, Sev2 and Sev3 Call Center incidents for the North America, Europe and Asia PAC regions.

Monitor the Telecom team's ticket queue and maintain internal SLAs for call center incidents.

Respond to ticket request, including installs moves, changes and employee phone onboarding and terminations.

Support periodic technology rollouts and maintenance tasks that may require late night and weekend work.

Respond to alerts by verifying service and test hardware. Identify, correct or escalate problems to 3rd party vendors

Maintaining highly available voice network environment by identifying gaps, researching solutions and bugs, installing upgrades, ensuring best practice compliance, Health Monitoring and Network optimizations

Create process and follow existing process, best practices, SOPs, compliance, and training requirements.

This includes following and using Baxters ServiceNow change control as well as manage tickets on this platform to ensure effective fault communications and awareness.

Review and make changes to call flows within Genesys Cloud Architect.

8 years Infrastructure Architecture and/or Application Architecture

Genesys Cloud Administrator Certification preferred

Genesys Cloud Architecture Certification preferred

Voice architecture experience for a large global CUCM platform

Demonstrate leadership and mentoring skills.

Senior level leadership and senior level knowledge of the CUCM system

Systems management and administration experience with Cisco Call Manager and I3 Genesys PureConnect background desired.

Warm Regards

Vineet Sharma

D:
Email:

Accuro Group

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.