Office Manager/Inside Sales

Ace Handyman Services is a national leader in the home improvement and home repair services industry and a part of Ace Hardware Corporation's home services division. We are a family and locally owned and operated company in Rogers, MN. We are seeking a highly organized and detail-oriented individual to join our team as an Office Manager. This role is crucial to the operations, marketing and sales, growth and overall profit goal incentives while maintaining our national brand standard. The Office Manager will play a pivotal role in ensuring we deliver exceptional customer service, quick follow-up, and efficient scheduling. This is a customer-facing role. You will partner with our craftsmen to ensure customer satisfaction.

Responsibilities

• Responsible for inbound and outbound sales calls. Answer the phone to sell and schedule work while building customer rapport.
• Educate customers on our services, capabilities, rates and availability.
• Respond to leads in a timely manner.
• Responsible for clear and efficient project communication with the customer and the craftsman. Offer operational assistance to Craftsmen in the field.
• Receive and solve customer issues and perform customer follow-up calls.
• Daily project oversight includes monitoring job status, work in progress and follow up.
• Administer, organize, and schedule projects in ServiceTitan. Confirm job will be ready to execute when the craftsman arrives.
• Create preliminary estimates using estimating software. Estimate projects over the phone.
• Maintain detailed notes and follow up with customers. Document all calls and activities in ServiceTitan.
• Manage our ServiceTitan software to fully utilize its capabilities.
• Make proactive decisions to improve and ensure efficient workflow and smooth running of the business.
• Handle a variety of administrative duties.

Requirements

• Reinforce our Service Path, Brand standards and company culture.
• Excellent time management and decision-making skills.
• Great communication skills verbal and written, critical thinking, problem solving, and multi-tasking skills.
• Have a desire to help people and deliver exceptional customer service to our customers and team.
• Enjoy working in a sales environment
• Must be a team player and have a positive, pro-active attitude.
• Ability to work independently.
• Ability to pass a background check.

Qualifications

• Five plus years experience in customer service and sales (comfortable in a sales environment)
• Have a detailed understanding of the full Microsoft Office suite, understand CRM systems.
• ServiceTitan experience is a big plus!
• Prefer previous experience working in a home remodeling/repair services industry
• Prefer previous experience using estimating software
• Outgoing personality

We are looking for someone who really wants to help grow a company. You will wear many hats.

Benefits

• Performance bonuses and pay reviews
• Vacation and six paid holidays
• Opportunities for advancement
• 401K (with a 3% match) after one year of employment