What are the responsibilities and job description for the Customer Service/ Order Entry Specialist position at Ace-Tex Enterprises Inc?
Job Summary :
The Customer Service / Order Entry Specialist is responsible for providing exceptional customer service to our clients and ensuring accurate and timely order processing. This role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.
Key Responsibilities :
- Customer Interaction :
Answer customer inquiries via phone and email.
Accurately enter customer orders into the system.
Maintain and update customer records.
Assist in the preparation of quotes and invoices.
Follow up with customers to ensure satisfaction and address any additional needs.
Required Skills and Qualifications :
High school diploma or equivalent; associate's or bachelor's degree preferred.
Previous experience in customer service and / or order entry roles.
Strong communication and interpersonal skills.
Customer-focused attitude.
