Account Analyst II (Biller-Collector)

ARKANSAS CHILDREN'S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS. CURRENT EMPLOYEES: Please apply via the internal career site by logging into your Workday Account (https://www.myworkday.com/archildrens/)and search the "Find Jobs" report. Work Shift: Day Shift Time Type: Full time Department: CC017090 Patient Financial Services Summary: Monday to Friday, 8:00 a.m. to 4:30 p.m. — Hybrid (after training, demonstration of competency, and director approval) — Expected Start Date: 05/01/2025 Account Analyst II supports Patient Accounts by ensuring the proper and timely billing of services, collection activities from third-party payers and guarantors, and ensures the proper posting of payments, denials, adjustments, refunds, and corrections. Provides prompt, accurate and courteous responses to customer questions and concerns. Offers auditing, education and support for Account Analyst I. Must be able to perform at an Account Analyst I at an Advanced level. Additional Information: Monday to Friday, 8:00 a.m. to 4:30 p.m. Hybrid (after training, demonstration of competency, and director approval) Expected Start Date: 05/01/2025 #AC2025 Required Education: Bachelors Degree or Equivalent Experience Recommended Education: Required Work Experience: Administrative Support - 2 years with 1 year in Patient Accounts Recommended Work Experience: Required Certifications: Recommended Certifications: Description 1. Performs the sub-duties of the corresponding Analyst I (Biller/Collector, AR Control, Self Pay Collector or Customer Service Rep). 2. Develops and implements improved processes within the Unit and Department to improve efficiency. 3. Performs additional duties assigned by their manager related specifically to their role as an Analyst II. 4. Auditing and education of Analyst I. 5. Analyzes and reviews adjustments and refund requests for accuracy in accordance to contracted reimbursement guidelines. 6. Performs other duties as assigned. Arkansas Children’s is the only hospital system in the state dedicated to caring for children, which enables us to uniquely shape the landscape of pediatric care in Arkansas. Arkansas Children’s is driven by four core values—safety, teamwork, compassion and excellence—which inform every action. Arkansas Children’s Hospital has received Magnet Status from the American Nurses Credentialing Center (ANCC), for nursing excellence and patient outcomes. And we are nationally ranked by U.S. News & World Report for Cancer, Cardiology & Heart Surgery, Diabetes & Endocrinology, Nephrology, Neurology & Neurosurgery, Pulmonology & Lung Surgery and Urology. For more than a century, Arkansas Children’s has met the unique needs of children. But we’re more than just a hospital treating sick kids—our services include two hospitals, a pediatric research institute, foundation, clinics, education and outreach, all with an unyielding commitment to making children better today and healthier tomorrow. Arkansas Children’s Little Rock campus includes a 336-bed hospital with the state’s only pediatric Level 1 Trauma Center, burn center, Level 4 neonatal intensive care and pediatric intensive care, as well as a nationally-recognized transport service. And Arkansas Children’s Northwest provides inpatient and emergency care, clinic rooms and diagnostic services to children in that corner of the state. “Arkansas Children’s is a place of hope and comfort for children and parents. When you are at children’s, you are part of an elite team united with a common goal of saving children and making their lives better.” Michael – Business Operations Manager “Arkansas Children’s Hospital is a prestigious institution that cares for children.” Linda – Information Systems Analyst “We are an organization of care, love, and hope while we champion children.” Angela – Parking and Fleet Coordinator “Care, love, and hope for children!” Kathy – Administrative Assistant “When I think of my time here at Arkansas Children’s Hospital, I can honestly say that it has given me a unique perspective on the human condition, and the various roles that we all have in patient care. As a supply assistant, I have a very important job ensuring that the doctors and nurses have what they need to provide the world class medical care to the Children of Arkansas and surrounding states. Being a Champion for Children is more than a catch phrase, it is a way of life!” Nick – Supply Assistant