What are the responsibilities and job description for the Case Manager III / Support Coordinator III (ID Case Management) position at ACI Federal Inc?
The Support Coordinator helps individuals with intellectual disabilities (ID) access essential services like medical care, education, housing, and job support. They assist in developing personalized support plans and ensure individuals receive the services they need to live independently in the community.
Reports To: Program Administrator
Supervision: None
Work Conditions:
Requires home and agency visits
Flexible schedule
Some travel outside Hampton Roads may be needed
Job Duties:
Assess individuals’ needs and create support plans.
Connect individuals with services like Medicaid Waiver programs and community resources.
Maintain accurate documentation for compliance and billing.
Meet with individuals at least every 90 days to track progress and adjust plans.
Monitor service delivery and individual satisfaction monthly.
Help individuals access emergency services (e.g., housing, food, medical care).
Assist other units when needed for training or administrative tasks (not direct clinical services).
Requirements:
Education: Bachelor’s degree in Social Work, Psychology, Human Services, or a related field (Master’s preferred).
Experience: At least 2 years of experience in case management, social services, or working with individuals with disabilities.
Certifications: Must meet state certification requirements for case management (if applicable).
Skills:
Strong communication and organizational skills
Ability to develop and implement support plans
Knowledge of Medicaid Waiver programs and community resources
Proficiency in documentation and compliance with state regulations
Other Requirements:
Valid driver’s license and reliable transportation
Ability to pass background checks and required screenings
Ability to work flexible hours, including occasional travel
Benefits:
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Ability to Commute: Norfolk, VA 23513 (Required)
Ability to Relocate: Norfolk, VA 23513: Relocate before starting work (Preferred)
