What are the responsibilities and job description for the Director of Operations, AMERICAS position at ACL Airshop?
Job Title: Head of Operations (Director of Operations)
Region: Americas
Reports to: Chief Operating Officer
Type of Position: Full-time
About Company:
For more than 4 decades, ACL Airshop has been providing solutions for air cargo transportation and aviation customers around the world. ACL Airshop offers unique products and services to numerous leading passenger and air cargo carriers; operating on six continents at a majority of the world's Top 100 air cargo hub airports. ACL Airshop operates in five pillars of highly complementary business segments: ULD Leasing, ULD Sales, ULD Repair, ULD Control, and Cargo Control Products Manufacturing. ACL Airshop fosters a high-performance culture where employees can feel valued, empowered to excel beyond their roles, and engaged.
Job Summary:
The Head of Operations is responsible for implementation of operational strategies and overseeing the operational framework in their region. The position holder ensures operational efficiency and adherence to safety, quality and regulatory standards while leading the team and driving improvement initiatives. The Head of Operations prioritizes cost efficiency and resource optimization by managing unit costs. The role requires a charismatic leader, with strong change management skills, and the ability to foster collaborative relationships with stakeholders, as well as a high-performance culture.
Principal Duties & Responsibilities:
- Develop, implement and maintain operational strategies in their area of responsibility that are aligned with the company's goals and objectives.
- Assist the Operations Steering team in developing and managing the operations budget, focusing on cost efficiency and resource optimization.
- Analyze financial performance and report on key metrics for their area of responsibility and take appropriate actions.
- Ensure that the stations in the region comply with industry standards, regulations and quality control processes.
- Promote a culture of safety and implement risk management strategies.
- Work closely with the Head of Operations Steering to continuously assess and improve existing operational processes for enhanced efficiency, cost savings and environmental sustainability.
- Champion the company's sustainability goals and incorporate sustainable practices across all operational processes in the region.
- Collaborate with internal stakeholders to ensure alignment with strategic objectives and business goals.
- Build and maintain relationships with customers, suppliers, and regulatory bodies.
- Build and maintain strong relationships with 3rd party handling providers. Set expectations, introduce a reporting system to monitor performance.
- Lead, provide direction and mentor the local Station Managers and operational teams in the region. Identify and develop talent within the team.
- Foster a culture of high-performance and accountability, ensure clarity of regional KPIs, set personal and regional targets and clear expectations, provide consistent performance feedback and recognition.
- Ensure Station Managers have the skills and knowledge needed to succeed.
- Create spirit and a sense of belonging to the operational team in the region.
- Act as a change agent driving process-related change initiatives, execute communication plans that clarify the need for change, reinforce priorities.
- Support employees through the change process. Act as a change advocate, respond to any concerns and help employees adjust to changes.
- Stay updated with industry trends and regulatory changes, provide insights and recommendations.
- Perform all other duties as assigned.
Required Skills/Competencies/Abilities/Personal Attributes:
- Business Acumen: Deep understanding of the industry, processes and products.
- Analytical Skills: Ability to assess and interpret processes, identify and implement cost-saving measures and process improvement initiatives.
- Leadership Skills: Ability to lead and inspire an operational team. Ability to guide through change, make essential decisions, as well as inspire and motivate others to accomplish organizational goals.
- Communication Skills: Ability to influence and collaborate across all levels of the organization. Ability to convey messages clearly and effectively.
- Change Management Skills: Ability to lead change initiatives; ability to mentor, coach, and guide others through change.
- Strategic Thinking Skills: Ability to rationally analyze and navigate through critical situations and develop plans to achieve goals with an agile mindset.
- Persistence: Having the mindset of not giving up on an idea, solution or product despite difficulty or opposition.
- Adaptability: Ability to thrive in a dynamic environment and manage complexity. Ability to work in a fast-paced environment and manage multiple priorities simultaneously.
- Results-oriented: Ability to meet business objectives. Ability to solve problems with a focus on driving results.
- Innovative thinking: A forward-thinking approach to identifying improvement areas/opportunities to enhance efficiency, productivity and quality.
- Independence: Ability to work self-sufficiently on assigned tasks, taking the initiative and ownership of own topics and/or mistakes.
- Cross-functional collaboration: Ability to work effectively with other departments, especially operations and steering functions. Foster a good internal network. Be supportive, yet firm and forceful if necessary.
- Intercultural competence: Understanding of diverse cultures and business practices across different regions.
- Proficiency in relevant IT systems.
- Fluent written and spoken English; other languages are an advantage.
Education and Experience:
- Bachelor's degree in Business Management, Supply Chain Management, or a related field is a plus.
- Minimum 5 years of experience in operations management in logistics, manufacturing, or a related industry.
- Proven experience in leading teams and managing large-scale operations.
Other Requirements:
This role may require frequent travel.
Work Schedule/Location & Other Requirements:
- Hybrid
- Monday-Friday
- Location: Must be local to one of our offices in Greenville, SC; Elk Grove Village, IL; Miami, FL; Gardena, CA; Oceanside, NY
- Other US locations may be considered for remote work possibilities for the right candidate
Pay & Benefits:
- Base Pay
- Annual Target Bonus, awarded based on company performance
- Annual Merit Increase, awarded based on individual performance
- Company Paid Holidays
- Annual Leave/PTO
- You will be eligible for benefits including medical, dental, vision, voluntary life insurance, short- and long-term disability, and other supplemental plans on the 1st day of the month, following sixty (60) days of employment. Eligibility for 401(k) begins after ninety (90) days of employment. Employee premiums for benefit plans is determined by the Plan provider(s).
The description above is only a description of the work and not an exhaustive list. The person who fulfills this position is therefore obliged to carry out all activities which are reasonable for this position.
An Equal Employment Opportunity Workplace
It is the policy of ACL Airshop to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, ACL Airshop will provide reasonable accommodations for qualified individuals with disabilities.
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