What are the responsibilities and job description for the Call Center Agent ( Remote ) position at Acroplast?
We are seeking a dynamic and motivated Call Center Agent to join our team. As a Call Center Agent, you will be the first point of contact for our customers, playing a critical role in delivering top-notch customer service. Your primary responsibility will be to manage inbound and outbound calls, addressing customer inquiries, providing product information, and resolving any issues they may have. You will be expected to handle a high volume of calls with efficiency and professionalism, all while maintaining a positive and courteous demeanor. This position is perfect for individuals who thrive in a fast-paced environment and have a passion for helping others. You will be trained to navigate our systems and processes effectively, ensuring that you have access to the tools necessary to assist customers competently.
Responsibilities
- Handle incoming and outgoing customer calls professionally and efficiently.
- Provide accurate information about products and services to customers.
- Resolve customer complaints and issues in a timely manner.
- Document customer interactions and maintain detailed records in the system.
- Meet or exceed performance metrics such as call handling time and customer satisfaction scores.
- Identify and escalate priority issues to the appropriate department when necessary.
- Participate in training sessions to enhance customer service skills and product knowledge.
Requirements
- High school diploma or equivalent; Bachelor's degree preferred.
- Proven experience in a call center or customer service role is an advantage.
- Excellent verbal and written communication skills with a clear and friendly phone voice.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Strong problem-solving skills and customer-oriented mindset.
- Familiarity with CRM systems and call center technology.
- Availability to work flexible hours, including evenings and weekends.
