What are the responsibilities and job description for the Call Center Agent position at INFINTRA MKTG GROUP?
We are currently seeking a motivated and friendly Call Center Agent to join our dynamic team and contribute to the success of our customer service operations.
Job Description: As a Call Center Agent, you will play a crucial role in delivering high-quality customer service through inbound and outbound calls. You will assist customers with inquiries, provide solutions to issues, and ensure that every interaction reflects our commitment to excellent service. This is an excellent opportunity for someone with strong communication skills and a passion for helping others.
Key Responsibilities:
- Handle inbound calls from customers, answering questions and providing assistance with products or services.
- Offer solutions to customer issues or concerns, ensuring satisfaction with each interaction.
- Document customer interactions accurately in the system and follow up when necessary.
- Provide product or service information and guide customers through troubleshooting or inquiries.
- Meet performance goals for call quality, handling time, and customer satisfaction.
- Resolve customer complaints or issues with a professional and empathetic approach.
- Collaborate with team members and management to improve service delivery and resolve complex issues.
Qualifications:
- High school diploma or equivalent required; additional education or certifications are a plus.
- Previous customer service or call center experience is preferred, but not required.
- Strong verbal communication skills and a professional, friendly phone demeanor.
- Excellent listening skills and the ability to remain calm and professional in challenging situations.
- Ability to multitask and use computer systems effectively during customer interactions.
- Detail-oriented with strong problem-solving abilities.
- A positive attitude and a desire to help others.
Benefits:
- Competitive hourly wage.
- Health, dental, and vision insurance.
- 401(k) plan with company match.
- Paid time off (PTO) and holiday leave.
- Employee discounts and perks.
- Career advancement opportunities and professional development.
How to Apply: If you're looking to join a fast-paced, supportive team where you can make a difference, we want to hear from you! Please submit your resume and a brief cover letter explaining why you would be a great fit for this role.
Job Type: Full-time
Pay: $18.43 - $21.50 per hour
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $18 - $22
