What are the responsibilities and job description for the Data Verification Specialist- ( WFH / Remote ) position at Acroplast?
The Client Support Specialist will act as the primary point of contact for our clients, ensuring their satisfaction and addressing their needs efficiently. This role requires excellent communication skills, problem-solving abilities, and a passion for customer service. You will be responsible for assisting clients with inquiries, troubleshooting issues, and providing guidance on our products and services.
Responsibilities:
- Serve as the first line of support for clients via phone, email, and chat.
- Respond to client inquiries promptly and professionally, ensuring a high standard of service.
- Troubleshoot and resolve issues related to our products and services, following established procedures and guidelines.
- Maintain accurate records of client interactions and transactions in our CRM system.
- Collaborate with internal teams to escalate and resolve complex issues effectively.
- Educate clients on product features and functionalities to enhance their experience.
- Gather client feedback to inform improvements and updates to our offerings.
- Conduct follow-ups to ensure client satisfaction and support engagement.
- Assist in developing and updating support documentation and training materials.
Qualifications:
- Bachelor's degree in a related field or equivalent experience.
- Proven experience in a client support role or customer service position.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and attention to detail.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to work independently and as part of a team.
- Strong time management skills and the ability to prioritize tasks effectively.
