What are the responsibilities and job description for the HVAC Operations Specialist position at ACS Air Conditioning Specialist Inc?
Key Responsibilities
As a Customer Service Coordinator, your key responsibilities will include:
- Maintaining the daily schedule for service technicians and installation teams
- Handling incoming calls and booking jobs for the service department
- Communicating with customers daily for follow-ups, tech arrival updates, and scheduling
You will also be responsible for ensuring that all tasks are completed efficiently and effectively, while maintaining excellent customer satisfaction.
To excel in this role, you will need 1-3 years of experience in customer service, dispatching, or project management. Strong communication and customer service skills are essential, along with the ability to multitask and work well under pressure.
