ACT Consulting has an immediate need for Customer Service Advocate I in Columbia, SC with our direct client.
CT Consulting is a leader in the staffing industry providing candidates on a national basis for contract, contract to hire, and direct hire engagements while maintaining the highest regard for people, integrity, and customer satisfaction. Our clients are comprised mostly of Fortune 1000 companies, primarily in the areas of Information Technology, Engineering, Professional, Accounting and Finance.
Please take a moment to review the job description. If this is something you are interested in, please send a copy of your resume to vishal@act-info.com or contact me directly at 803-760-7676 .
Title : 8724 - Customer Service Advocate I
Location : Columbia, SC
Duration : 3 Months on W2 (No C2C)
Job Details :
- Flexible based on CS experience.
- Hours / Schedule : 8 : 00-4 : 30p
- Interviews will be done virtually.
- If an associate is made permanent & meeting standards, then they will have the option to work from home. Equipment provided.
Duties :
Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Performs research as needed to resolve inquiries.65% Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries. Accurately documents inquiries.15% Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and / or assists with priority inquiries and special projects as required by management.10% Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and / or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.5% Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.5% Identifies and promptly reports and / or refers suspected fraudulent activities and system errors to the appropriate departments.Required Skills and Abilities :
Excellent verbal and written communication skills.Strong human relations and organizational skills.bility to handle high stress situations.Good judgment skills.Strong customer service skills.bility to learn and operate multiple computer systems effectively and efficiently.Preferred Software and Other Tools :
Knowledge of word processing, spreadsheet, and database software.Required Education :
High School Diploma or equivalentssociate Degree a plusRequired Work Experience :
0 - 2 years-of customer service or call center experience.
