Customer Service Advocate I

Job Description:

• Hours/Schedule: Monday-Friday, schedules between 8am-6pm.
• Training will last 4-8 weeks.
• Candidates must be available to work any shift between 8am-6pm.
• Call Center Experience, Customer Service Experience, Basic computer service skills.
• Able to work in a fast pace Call Center, Able to use conflict resolution skills to seek favorable results.
• Able to assist using resources to provide accurate and complete responses to calls received.
• Strong communications skills, organizational skills, handle high stress situations, and the ability to learn and operate multiple computer systems effectively and efficiently.
  
  

Responsibilities:

• Provides prompt, accurate, thorough and courteous responses to all customer inquiries.
• Performs research as needed to resolve inquiries.
• Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries.
• Accurately documents inquiries. Initiates or processes adjustments or performs other research as needed to resolve inquiries.
• Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management.
• Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management.
• Follows through on complaints until resolved or reports to management as needed.
• Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
• Maintains all departmental productivity, quality, and timeliness standards.
• Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.
  
  

Experience:

• 1 years-of customer service or call center experience.
  
  

Skills:

• Excellent verbal and written communication skills.
• Strong human relations and organizational skills.
• Ability to handle high stress situations.
• Good judgment skills.
• Strong customer service skills.
• Ability to learn and operate multiple computer systems effectively and efficiently.
  
  

Education:

High School Diploma or equivalent.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,

national origin, disability, or status as a protected veteran.