Contract Technical Writer

As a Technical Writer you will

·    Write end-user documentation (user guides,

getting started guides, support FAQs, reference material) for cloud-based

software applications.

·    Use information architecture principles to

design online documentation that meets the needs of multiple audiences at

various stages in the learning cycle using a single content repository.

·    Clearly communicate how to accomplish user

tasks, rather than how to use the user interface.

·    Through research and hands-on learning, become

an expert on our products and methodologies.

·    Work with Product, Support, and other internal

teams to understand customer needs and create content that allows users to be

self-sufficient.

·    Design graphics that convey technical concepts

and enhance the written documentation.

·    Create annotated screen shots to illustrate

procedures.

·    Interview subject matter experts to learn how

product features work and understand their benefits to users.

·    Experiment with software to learn how it

functions from an end-user point of view.

·    Use MadCap Flare to build a content repository

and generate multiple types of output, including frameless HTML5 and PDF for

different audiences.

·    Test Flare output in the QA and staging

environments to ensure dynamic content is functioning properly, verify the

integration between the help system and the product is working as expected, and

validate the information visible to different user types.

The candidate should have the following skills:

·    5 years working on software documentation

projects for a non-technical audience.

·    Excellent writing and communication skills with

the ability to explain technical concepts in a way that non-technical people

can understand.

·    Confident self-starter, pro-active in asking

questions and resolving issues with subject matter experts.

·    User-centric thinker who can anticipate the

reader’s concerns and questions about the product.

·    Experience creating documentation for different

audiences using a single repository with conditional tags to produce different

output.

·    Strong time management skills with the ability

to estimate the effort required to complete a task and stay on schedule.

·    Experience with instructional design and an understanding

of learning theory.

·    Ability to clearly articulate rationale behind

learning design decisions and communicate with stakeholders.

·    A growth mindset with a desire to understand the

latest learning design methodologies and trends.

·    Advanced graphics skills (PowerPoint).

·    Experience authoring documentation in MadCap

Flare using conditional content a plus.

·    Strong grasp of HTML5/CSS a plus.

·    Experience documenting APIs a plus.

·    Experience writing documentation for translation

and optimizing documentation projects for translation a plus.

·    Experience with Jira and Confluence a plus.

·    Experience with digital adoption platforms such

as WalkMe a plus

·    Familiarity with the telecom industry a plus

·    Documentation management experience a plus

Pay and Benefits

The pay range for this position is $90000.00 - $140000.00

o Bonuses: 5% base, with potential for 10-15% if management incentives are met.
o Vacation: 3 weeks, 9 holidays, 3 floating holidays, and 20 hours of volunteering time.

Workplace Type

This is a fully onsite position in Cary,NC.

Application Deadline

This position will be accepting applications until Jan 17, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

Salary : $90,000 - $140,000