What are the responsibilities and job description for the Test Engineer position at Actalent?
Description:
Tier I call center position working queue calls. This is not a typical help desk position; this team does not troubleshoot PC problems or standard desktop software applications. This position requires personnel to troubleshoot medical equipment deployed in hospitals, clinics, doctors offices, pharmacies, and other sales channels.
Skills:
Customer service, Software testing, Validation, Data entry, sap, customer service oriented, customer support, technical support, biomedical equipment support, troubleshooting hardware, troubleshooting software, microsoft word, technical analysis
Top Skills Details:
Customer service,Software testing,Validation,Data entry,sap,customer service oriented,customer support,technical support,biomedical equipment support,troubleshooting hardware,troubleshooting software,microsoft word
Additional Skills & Qualifications:
Agents primarily handle two types of issues; 1) problems with the medical device itself (hardware), 2) problems with the medical device transferring diagnostic and/or vital sign data to the clients network. (software/connectivity). Research, diagnose, troubleshoot, and identify solutions to resolve customer and partner issues related to application use and configuration. Assist field service technicians with remote troubleshooting activities (hardware and software). Effectively and professionally communicate complex technical issues to a broad range of customers, partners, and departments internal and external to the organization. Periodically assume after hours/weekend on-call rotation; work extended hours on occasion to resolve critical break/fix issues for top tier customers. Accurately and professionally document all communication with customers and partners within the call and quality system according to regulatory requirements.
Experience Level:
Intermediate Level
About Actalent:
Actalent connects passion with purpose. Our scalable talent solutions and services capabilities drive value and results and provide the expertise to help our customers achieve more. Every day, our experts around the globe are making an impact. We’re supporting critical initiatives in engineering and sciences that advance how companies serve the world. Actalent promotes consultant care and engagement through experiences that enable continuous development. Our people are the difference. Actalent is an operating company of Allegis Group, the global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $35 - $40
