Call Center Agent

Job Summary

We are seeking a motivated and enthusiastic Call Center Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inbound calls, assist with inquiries, and ensure customer satisfaction while maintaining a professional demeanor.

Duties

• Respond to incoming calls from customers, addressing inquiries and resolving issues promptly.
• Utilize effective phone etiquette to maintain a positive customer experience throughout each interaction.
• Document all interactions in the customer support system accurately and efficiently.
• Collaborate with team members to improve processes and enhance overall service quality.
• Maintain up-to-date knowledge of company offerings to provide informed assistance to customers.

Skills

• High school diploma or equivalent.
• Basic computer skills.
• Excellent verbal communication skills with the ability to convey information clearly and effectively.
• Strong customer service orientation with a focus on meeting customer needs and expectations.
• Strong phone etiquette, ensuring professionalism during all interactions with customers.

Join our team as a Call Center Agent and contribute to delivering outstanding customer experiences!

Job Types: Full-time, Part-time

Pay: $21.31 - $25.96 per hour

Expected hours: 20 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Work Location: Remote

Salary : $21 - $26