What are the responsibilities and job description for the Software Instructor & Social Media Trainer position at Action for Boston Community Development, Inc.?
Department: Education, Training, and Youth Services
Location: Cambridge
The MassHire Metro North Career Center connects qualified job seekers with employers, providing the tools and resources needed to start a career, increase skills or find a new job. Join us as a Software Instructor & Social Media Trainer in creating a supportive and enriching environment for our community. If you are passionate about community development, possess the required skills, we invite you to apply.
Key Responsibilities
- Develop, present, and facilitate a range of software and social media related workshops.
- Research and stay up to date social media practices related to successful job search.
- Research and stay up to date on effective personal branding strategies for jobseekers.
- Provide software assessments to determine customer level of knowledge.
- Research and maintain updated knowledge of various learning styles in order to provide accessibility for a diverse customer base.
- Create and upload YouTube tutorials to the Centers' YouTube channel.
- Manage Centers' Social Media Marketing campaigns including but not limited to Constant Contact, Facebook, LinkedIn, Twitter and YouTube.
- Input relevant customer data appropriately and timely by following all MOSES entry policies.
- Handle high stress situations while demonstrating sound decision making process.
- Inform customers of matters relevant to Career Center services; follow up on previous services; determine the success of prior services; update information; and offer additional services.
- Assist customers in resource room using available technologies; troubleshoot computer and software problems.
- Establish and maintain an effective working relationship with Career Center partners.
- Perform other related duties as assigned from time to time.
- Minimum of an Associate's degree human services, public administration, business management or related field and 1 to 3 year's relevant experience required.
- Bachelor's degree in human services, public administration, business management or related field preferred.
- Experience working in a career center, providing software/social media instruction, or other related experience preferred.
- Experience public speaking/presentations.
- Ability to develop and maintain effective working relationships.
- Demonstrated expertise in MS office and other software applications.
- Demonstrated expertise in social media marketing.
- Ability to document and maintain records in database as well as paper files accurately and in a timely manner.
- Demonstrated ability to work sensitively with people from diverse backgrounds.
- Bilingual skills are preferred.
Why Work Here
- Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
- Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
- Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
- Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
- A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
- Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.
