Sales Engineer/Sr Sales Engineer

Summary/Objective

This position is responsible for managing specific sales accounts and promoting the company's Technologies in the automotive market that require a technical knowledge of engineering and cost effectiveness. This position requires a presence at the OEMs, Tier 1 and Tier 2s.:

This position require association with additional the company affiliations and divisions to promote these products and services in the automotive market.

Essential Functions

1) Manages and Expands Customer Accounts by communicating with current and potential customers about the effectiveness of the Company's technical products.

a. Acquiring forecasts from customers.

b. Offering customers alternative solutions including equipment or materials to reduce costs and make operational improvements.

c. Providing technical services for products sold, as needed.

d. Providing customers with technical training, answering technical questions, and resolving technical issues by building relationships with designers and other key partners.

e. Negotiate resolution to problems with customers in a manner that is satisfactory to the company. Facilitating communication with teams in Japan as necessary.

f. Maintain contact with designated customers regularly via telephone, e-mail, letters and in person to ascertain their needs and keep business and information flowing smoothly.

g. Identify customer needs or problems in a timely manner and reporting all problems to the necessary parties.

2) Prepares Estimates and Quotations

by developing financial and operational estimates, by preparing and presenting sales projections for accounts managed

a. Determining estimates of the cost effectiveness for the customer to use the Company's products as opposed to competitors' products; by researching and preparing all information regarding estimates.

b. Providing price quotes, proposals, and credit terms to current and prospective customers; and by answering questions from customers in a timely manner.

3) Increases Profits

by achieving sales goals; by analyzing sales trends and operating efficiency, product presentations, and best practices in order to maximize profit;

a. Researching and identifying potential customers in specified industries; by researching market and technological information affecting the Company's products.

b. Developing proactive sales methods and best practices

c. Sharing information with colleagues within the Detroit Sales team.

4) Represents the Company

by attending trade shows and other events as necessary in order to increase the presence of the Company.

a. Continually exploring new ways to improve the Company’s image.

Additional Job Functions

1) Executes Corporate Strategy and Business Plans

by understanding the direction and goals of the company Group and communicates contributions of each employee

a. Understanding concepts of balanced scorecard and its application within the company group.

b. Aligning staff member goals and objectives with Key Performance Indicators for the division.

c. Ensuring the achievement of Key Performance Indicator targets.

d. Contributing analytical and problem-solving skills to constantly evaluate the Company’s strengths and weaknesses.

e. Contributing to the development of Company strategy and long-term planning.

f. Leading change initiatives; and by improvising, troubleshooting, and thinking creatively.

2) Demonstrates Customer Care

by establishing and maintaining lasting relationships with customers, vendors, government agencies and suppliers.

a. Accurately delivering complex work in a timely manner, with necessary negotiation and adjustment.

b. Collecting and sharing information and creating proposals that benefit all parties.

c. Resolving complex service and/or delivery issues.

d. Identifying and understanding potential needs of customers and internal departments and proactively providing support and information as necessary.

3) Drives Continual Improvement

by focusing on kaizen and identifying areas for improvement or potential opportunity, communicating to Senior Management and supporting implementation as necessary.

4) Creates and Maintains Positive Working Environment

by demonstrating and upholding corporate culture and principles by counseling, coaching, and leading

a. Encouraging cooperation and resolving conflict between staff members.

b. Leading meetings internally and externally, including materials preparation and agenda.

c. Ensuring compliance with industry standards, laws and regulations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills & Abilities

1. Proven sales experience, consistently meeting or exceeding targets

2. Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization

3. Proven ability to drive the sales process from plan to close

4. Proven ability to articulate the distinct aspects of products and services and position them against competitors

5. Proven ability to calculate figures and amount such as discounts, interest, commissions, proportions percentages, area, circumference and volume

6. Demonstrable experience in developing client-focused, differentiated and achievable solutions

7. Excellent listening, negotiation and presentation skills

8. Excellent verbal and written communications skills

9. Communication proficiency in English

10. Ability to respond to multiple work pressures

11. Performance management

12. Problem solving/analysis

13. Flexibility

14. Ability to consistently demonstrate the company’s ethical standards

15. Collaboration skills

Required Education and Experience

1. Create and nurture customer relationship from scratch to develop new sales accounts.

2. Background knowledge on display technology and market trends. Having background in IMD/IML.

3. Excellent verbal and written communication skills (both internal and external).

4. Intermediate Microsoft office skills (word, excel, PowerPoint, outlook).

5. Bachelor’s Degree in Engineering, Business Administration or related degree

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The noise level in the work environment is usually moderate.

The Sales Engineer may be required to travel for business and work beyond normal business hours when necessary.

The Sales Engineer will occasionally be involved with factory tours, prototype trial attendance with customers, and trouble-shooting activities in a factory environment.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk, use hands to pick-up, handle or feel, and reach with hands and arms.

The employee must occasionally lift and/or move up to 20 pounds.

This position requires vision abilities such as close vision, the ability to adjust focus, and the ability to distinguish colors.

Position Type/Expected Hours of Work

This is a full-time position, and hours of work and days are Monday through Friday, 9:00 a.m. to 5:00 p.m. Occasional evening and weekend work is required as job duties demand.

Travel

This position requires up to 50% travel. Frequently, travel is outside the local area and overnight. Some of the travel is international.