What are the responsibilities and job description for the Insurance Customer Service Intern position at Acuity Insurance?
Acuity is seeking an Insurance Customer Service Intern to supplement Service Claims from 5:00 pm to 10:00 pm CST Monday through Friday, weekends and holidays are optional if additional hours are desired. In this role, you will answer incoming after hours Acuity telephone calls, enter new losses, follow escalation criteria, and page handlers when appropriate. This role provides backup for various units including Billing, Imaging, Policy Assembly, Mail Room, and Switchboard.
ESSENTIAL FUNCTIONS:
- Answers incoming calls and handles them appropriately. This includes entering new losses, processing policy payments, and routing switchboard calls.
- Inputs Automobile, Property, and General Liability losses received via mail, email, phone, or fax into the Claims System.
- Indexes claims and commercial lines documents.
- Assists with tasks in the units noted above and special projects as assigned.
- Regular and predictable attendance.
- Performs other duties as assigned.
EDUCATION:
High school diploma and one year post high school experience preferred.
EXPERIENCE:
Prior customer service experience required.
OTHER QUALIFICATIONS:
- Flexibility and adaptability to do multiple tasks in each day.
- Interpersonal skills to ensure appropriate coverage and interact with internal and external customers. Ability to empathetically lead the conversation, gather the necessary information and follow the screen flow.
- Ability to learn quickly and utilize active listening to retain important conversation details.
- General PC knowledge and ability to type a minimum of 5,000 keystrokes per hour.
- Ability to work 100% remotely.
- Required to establish a workspace that is quiet, private, and free from interruptions. Must provide an internet connection, at own cost, that provides the necessary capacity and speed to conduct business.
