What are the responsibilities and job description for the Insurance Customer Service Intern position at Acuity Insurance?
Acuity is seeking an Insurance Customer Service Intern to answer incoming after hour Acuity telephone calls, enter new losses, follow escalation criteria, and page handlers when appropriate. This role will also provide backup for various units including Billing, Imaging, Policy Assembly, Mail Room, and Switchboard. This role will work day-time hours while training in the summer. Once training is complete, to supplement Service Claims, this role will include working from 5:00 pm to 10:00 pm CST Monday through Friday throughout the school year. Weekends and Holidays are optional if additional hours are desired.
Start Date: Summer 2025, will continue remotely throughout the school year!
ESSENTIAL FUNCTIONS:
- Answers incoming calls and handles them appropriately. This includes entering new losses, processing policy payments, and routing switchboard calls.
- Inputs Automobile, Property, and General Liability losses received via mail, email, phone, or fax into the Claims System.
- Indexes claims and commercial lines documents.
- Assists with tasks in the units noted above and special projects as assigned.
- Regular and predictable attendance.
- Performs other duties as assigned.
EDUCATION:
Currently enrolled in college, pursuing a four-year degree. Eligible candidates must be rising sophomores and juniors with an expected graduation date between December 2025 and June 2027 to be considered.
EXPERIENCE:
Prior customer service experience required.
OTHER QUALIFICATIONS:
- Flexibility and adaptability to do multiple tasks in each day.
- Interpersonal skills to ensure appropriate coverage and interact with internal and external customers. Ability to empathetically lead the conversation, gather the necessary information and follow the screen flow.
- Ability to learn quickly and utilize active listening to retain important conversation details.
- General PC knowledge and ability to type a minimum of 5,000 keystrokes per hour.
- Ability to work 100% remotely.
- Required to establish a workspace that is quiet, private, and free from interruptions. Must provide an internet connection, at own cost, that provides the necessary capacity and speed to conduct business.
*Acuity does not sponsor applicants for U.S. work authorization.*
This position is classified as non-exempt.
The hourly range for this position is $16.00/hour. This salary range is an estimate and the actual salary will vary based on applicant’s education, experience, knowledge, skills, and abilities.
We are an Equal Employment Opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
Salary : $16
