Parts Advisor-Acura of Peabody

Acura of Peabody, part of the Lyon-Waugh Auto Group, is searching for an individual to join our diverse team as a full time Parts Advisor. Our ideal candidate will be positive, friendly, and passionate about providing exceptional customer care to our clients. In return, you will be part of a dynamic company that provides our people with support, career advancement opportunities and great benefits.

If you are looking to build a future in retail automotive or are curious to learn more about our exciting industry, reach out to Lyon-Waugh today!

Schedule: Monday-Friday 7am-5pm and alternating Saturdays 7am-5pm

Competitive hourly rate plus a generous commissions plan

What you will do:

• Looking up parts for service technicians, service advisors and sales advisors
• Helping retail customers over the phone, retail parts counter and also email/ parts websites
• Taking phone orders from wholesale parts customers
• Receiving parts from factory and outside vendors, unpacking, arranging, and placing items in bins and on shelves when needed
• Stocking accessory displays and cleaning them when necessary
• Processing Warranty parts and returning them to factory when needed
• Scrapping Warranty parts not needed for returns when needed
• Shipping out parts orders with local drivers, UPS, FedEx and LTL freight carriers
• Pulling and shipping back manufacture returns
• Perpetual inventory

What we can offer you:

• A robust benefits package
• Standard 401(k) and Roth option, both with a company Match
• Vacation time, sick time and paid holidays
• Opportunity for growth
• Employee discounts
• Perks such as monthly newsletter, celebration/special events throughout the year, paid volunteer day, opportunities to use tickets to concert/sporting events and much more
• Smoke Free Campus

What you will need to be successful in this role:

• Automotive dealership parts or technician experience is preferred.
• Strong communication skills including professional phone etiquette
• Intermediate computer skills including Excel
• Ability to work well in a fast-paced multitasking environment
• Self-motivated and results driven with a positive team-player attitude
• Must enjoy challenges and interacting with a variety of people and situations
• Highly developed sense of integrity and commitment to customer satisfaction
• DealerTrack knowledge is a plus but not required. Will train
• Prior Hazardous shipping experience is a plus but not required. Will train
• Must be able to work in a close team environment as well as on your own
• Experienced online sales a plus