Business Intelligence Manager, Operations

Who we are looking for: The Business Intelligence Manager will play a critical role in helping ACV achieve operational and service excellence. Scope of business areas include Titles, Arbitration, Customer Service/Excellence, and Payments across ACV’s multiple marketplaces. This teammate will build a high-impact business intelligence function from the ground up while supporting Operational Leadership. Core mission includes (but is not limited to):   Uncovering Insights. Endless analytical curiosity for answering “why.” Empowering Decisions. Selfless approach to grounding operations leadership with timely, concise, and impactful insights. Structuring Execution. Support OKR, QBR, and business deep dive exercises. Unlocking Value. Continuously reinforce the mission to deliver value to our customers, examining where we can perform better so our customers perform better.   A multi-faceted problem solver, this role is at the forefront of understanding how various operations teams will navigate ACV’s rapidly growing business portfolio; bringing a zero-ego appetite for value-add change.   What you will do: Actively and consistently support all efforts to simplify and enhance the customer experience. Play key role in supporting the deployment of a robust OKR program across ACV. Construct and maintain an evolving portfolio of reports, dashboards, and models across each operational department. Measuring execution performance, progress towards objectives, and first line awareness of potential operational risks. Build collaborative relationships with operations management to deeply understand how each team executes their day-to-day, measuring quality of output delivered and value to our customers. In pursuit of operational and service excellence, uncover insights into agent, workflow, and department performance providing regular readouts to leadership alongside recommended actions. Build and maintain inventory key data elements, internal handoffs, and process milestones with a focus on unifying how we capture and interpret data across ACV’s various marketplaces. Perform scenario and sensitivity analysis to build a thoughtful and consistent rigor around how leadership makes decisions. Play a leading role supporting various areas of the business where deep intelligence and rapid transformation are needed. Work closely with internal clients to document key business issues, technical requirements, and tactical action plans. Partner with management and leadership to architect a blueprint for operational value-chain intelligence, striving to clearly define where we create, protect, and destroy value for our customer. Manage and coach direct report in support execution across the business intelligence portfolio. Perform additional duties as assigned.   What you will need: Ability to read, write, speak and understand English. Bachelor’s degree in finance, statistics, operations research, or similar computationally intensive degree. 5 years’ relevant progressive experience, preferably in a start-up and/or public company, across business intelligence & analytics 2 years’ progressive leadership experience; demonstrated excellence managing a hybrid workforce preferred. Strong interpersonal, communication, and collaboration skills to build relationships and deliver optimal solutions. Strong experience building a story out of numbers and effectively communicating findings in a clear decision-impacting manner. Strong experience with excel and/or google sheets Strong experience running queries; experience with MySQL a plus. Strong experience with exploratory data analysis and demonstrated ability to effectively summarize insights into actionable recommendations for senior management. Experience with data visualization / dashboarding tools like Tableau Experience designing and executing on major initiatives from the ground up Experience delivering on multiple projects for multiple teams Highly organized, attention to detail, and ability to handle multiple tasks on time sensitive schedules. Ability to navigate conflicting business needs and work collaboratively towards a win-win solution. Ability to inspire internal teammates to rigorously drive value for our customers. Agility and flexibility to respond quickly to change in business needs.   Compensation: $116,000.00 - $130,000.00 annually. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.   No immigration or work visa sponsorship will be provided for this position. #LI-SL1

Salary : $116,000 - $130,000