Patient Care Coordinator/Receptionist

We are a thriving private practice specializing in oral and maxillofacial surgery, as well as facial cosmetic procedures. Our office is seeking a motivated and professional Patient Care Coordinator to be the first point of contact for our referral patients. This role requires a high level of interpersonal skills, attention to detail, and strong communication abilities, as you will be responsible for managing patient information, scheduling appointments, and maintaining communication with referring offices. If you are a dedicated, organized, and compassionate individual, we invite you to become an integral part of our team.

Position Overview

As a Patient Care Coordinator, you will play a critical role in delivering exceptional patient service and supporting the daily operations of our busy practice. You will interact with patients, coordinate appointment schedules, and ensure the accurate registration of patient information in our practice management software (DNS). Your ability to manage multiple tasks efficiently and communicate effectively will contribute to the overall success of our practice. With a strong emphasis on professionalism, empathy, and attention to detail, you will help create a positive experience for all patients while working closely with our referring offices.

Key Responsibilities

• Serve as the first point of contact for referral patients, providing a friendly, welcoming, and professional atmosphere.
• Collect and verify patient information, accurately registering patients in the our practice management software.
• Schedule and coordinate appointments, ensuring patients are scheduled for the appropriate procedures based on their needs.
• Maintain open communication with referring offices, addressing any questions or concerns in a timely and professional manner.
• Handle patient inquiries, providing accurate information regarding treatment options, insurance, and other related matters.
• Assist with medical billing and collections, ensuring accuracy and compliance with practice protocols.
• Uphold patient confidentiality and adhere to HIPAA guidelines in all aspects of patient care and record management.
• Collaborate with our dental team to ensure seamless office operations and efficient patient care.

Qualifications

• Previous experience in a dental or medical office setting is preferred.
• Strong written and verbal communication skills, with the ability to interact effectively with patients, referring offices, and staff.
• Excellent customer service skills, with the ability to handle patient concerns and inquiries with professionalism and empathy.
• Experience with electronic medical records (EMR) systems and understanding of basic medical terminology.
• Highly organized, detail-oriented, and able to prioritize tasks in a fast-paced environment.
• Ability to work independently as well as part of a collaborative team.
• A positive, eager personality with a strong work ethic and a commitment to providing exceptional patient care.

Additional Benefits

• Comprehensive medical and dental insurance.
• 401(k) plan with employer contributions.
• Potential for bonus pay based on performance.
• A supportive, team-oriented environment with ample opportunities for growth and development.

This is a full-time position with regular Monday to Friday workdays. If you are a driven, customer-focused individual with a passion for patient care, this is the perfect opportunity to join a professional and friendly team dedicated to providing the highest standard of care. We look forward to hearing from you!

Job Type: Full-time

Pay: Up to $28.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Medical Specialty:

• Medical-Surgical
• Plastic Surgery
• Surgery

Schedule:

• 8 hour shift

Experience:

• Dental office: 1 year (Required)

Work Location: In person

Salary : $28