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Desktop Support Specialist

Addison Group
Shreveport, LA Full Time
POSTED ON 1/15/2025
AVAILABLE BEFORE 4/4/2025

Role Title : Desktop Support Specialist

Duration : Full-time

Location : ON site in Shreveport, LA

Key Notes :

  • Strong customer service skills required.
  • Must have experience with Office 365, Windows Server 2016 / 2019, Windows 10 / 11, and PowerShell.
  • Knowledge of IT Standards and Network Fundamentals is essential.
  • Experience with Microsoft Azure or administering O365 / Email systems is a plus.
  • Requires time management and multitasking capabilities.

Must-Have Technologies :

  • Office 365
  • Windows Server 2016 / 2019
  • Windows 10 / 11
  • PowerShell
  • Endpoint protection systems

    • Responsibilities :

  • Deploy and image computer assets.
  • Manage, configure, and deploy software applications.
  • Provide support for Helpdesk team members.
  • Manage and update assigned Windows Servers or software applications.
  • Troubleshoot and resolve desktop operating and application issues.
  • Support printer / printing infrastructure.
  • Maintain and catalog IT assets.
  • Assist Administrators with special IT projects.
  • Manage, configure, and troubleshoot endpoint protection systems.
  • Perform system moves, adds, and changes for end-users.
  • Provide in-person and remote support to customers, ensuring understanding of new technologies.
  • Participate in night and weekend work as needed.

    • Qualifications :

  • Minimum of 4 years of related experience.
  • Associate degree in IT or related field (certifications and work experience may substitute).
  • Understanding of IT support ticketing systems.
  • Working knowledge of IT Standards, Network Fundamentals, and Azure is a plus.
  • Experience providing onsite and remote support assistance.
  • Strong multitasking and time management capabilities.

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