What are the responsibilities and job description for the Desktop Support Specialist position at EHC?
EHC is currently looking for a Desktop Specialist for a client in the Shreveport, TX area.
Duties/ Responsibilities:
- Deploy desktop application software.
- Provide technical assistance for all levels of end users, from frontline to C-Suite.
- Troubleshoot, diagnose, and resolve incidents for desktop systems and applications, remotely and in-person.
- Provide support for employee lifecycle (new hires, moves, terminations).
- Provide printer administration, including service call management and replacing toners.
- Provide support for periodic inventories of IT resources.
- Engage in IT-related projects to grow knowledge and skills.
- Perform other duties as assigned.
Qualifications:
- Strong work ethic and follow through of tasks to completion.
- Ability to successfully and efficiently work independently and as a team member.
- Excellent written and oral communication skills in the English language.
- Minimum of four (4) years of professional IT experience in a corporate environment. Additional relevant education or IT Certification is desirable.
- Extensive knowledge of Windows 10/11, Android, iOS, and printers.
- Critical thinking, independent analysis, communication and problem solving.
- Mindful of SLAs and uses good judgement when following escalation path.
- Excellent time management and multitasking skills.
Environmental Expectations:
- Work Environment- 90% office, 10% outside or warehouse conditions.
- Travel – 10% - Coverage of local sites as needed.
- Physical Requirements—Daily Work will involve sitting or standing for extended periods of time. It may also require lifting and carrying up to 25 lbs.
