What are the responsibilities and job description for the Financial Aid Assistant position at Addison Group ?
Answers financial aid inquiries by clarifying desired information; researching, locating, and providing information. Point of contact for financial aid questions from students and confirming support financial documents are active Process financial transactions and apply accurate amounts to account with accounting Resolves problems by clarifying issues; researching and exploring answers Responsible for the execution of financial aid counseling of policies, requirements, and procedures Provides superior customer service and efficiency in response to inquiries from internal and external customers Stay informed and responsive to changing financial aid policies / procedures Promotes a work environment that is positive, student-centered, and compliant with established policies and procedures Support cooperative cross-functional, cross-regional communications and dialogue by maintaining a close working relationship with campus teams, regional teams, Bursar, and related groups Ensure the security of financial aid applications, documents, systems, and students’ personally identifiable information Effectively use information to identify and escalate issues as needed Assume responsibility to prioritize emerging issues, handle concurrent objectives and meet deadlines Perform other job-related duties and special projects as assigned Ideal candidate : Years of experience : 1-2 years Technical Skills : Excel Personality / Soft Skills : very personable, outgoing, someone comfortable on the phones Non-negotiables : BS Degree in Finance, Economics, Management, or Business Administration Must have solid computer skills, proficient with Excel B2B & B2C Customer service experience Experience working in numbers oriented environments that are “Forward facing” (Banking / Mortgage / Tax Prep) Management experience a plus as we have incredible growth opportunity within (Retail Management is fine) Excellent communication skills Not opposed to providing phone based customer service Able to learn new technology systems / databases easily Job Details
Core Work Hours : The schedule is 9-5 : 30 M-F with one assigned late day. Late day is 11 : 30-8 : 00pm and one Saturday shift a month from 9am-3pm Pay Rate : $19 / hour, converts to $44K Start Date : 2 / 10 / 2025 Salary : $44,000
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