Operations & HR Manager (English-Spanish)

Position: Operations General Manager

Job Summary:

We are seeking a highly skilled and experienced General Manager to lead our operations in Bergen County, NJ. As a key member of our team, you will be responsible for supporting operational directives, managing kitchen finances, and ensuring exceptional customer service.

About the Role:

We are looking for a customer-focused leader who can oversee the execution of catering operations, supervise staff, and maintain high-quality food preparation and concierge services. You will work closely with our District Manager to coordinate regional menu planning, staff training, and payroll processing.

Responsibilities:

Key Responsibilities:

• Support operational directives for kitchen accuracy, office administration, personnel, local clients, facility, capital assets, government compliance, and corporate requirements.
• Supervise and train staff to ensure quality and execution of catering operations.
• Oversee the quality and accuracy of food preparation and concierge services.
• Support District Manager in operational execution of all culinary events, including regional menu coordination.
• Lead and create plans for staff training, development, and approving payroll records.
• Process Payroll/Labor, scheduling, performance reviews, training, hiring, discipline, and all related paperwork on time and accurately.
• Manage kitchen financial performance in accordance with established quality performance standards, corporate guidelines, and budgets.
• Maintain kitchen adherence to execute corporate guidelines in maintaining operations, HACCP/food safety & premium quality, customer satisfaction, and cleaning and maintenance of all company assets.
• Conduct monthly inventory for kitchen & locker products.
• Assist DM in local sales promotions, client relationship visits, communicating and recording/reporting inventory, and all local purchasing and receiving policies and procedures.
• Support District Manager in communicating and maintaining client relationships with local client base.
• Supervise local employees in compliance with the most recent company handbook and in a manner consistent with company established goals and objectives.

Requirements:

Qualifications:

• 5-10 years in food/beverage operations management experience overseeing staff, client engagement & inventory management.
• Significant market insight mindset & customer focused approach for business development functions.
• Base knowledge of finance and accounting principles and Department of Health Regulations & New Jersey labor laws.
• Able to schedule and manage P&L, labor and food cost within budget.
• Ability to manage fulfillment team and process as well as vehicle fleet, off-site employee management, and expenses associated with this business component.
• Strong customer service skills, culinary knowledge & tech savvy.
• Multi-lingual (English Spanish) preferred.