What are the responsibilities and job description for the Client Services Representative - REACH position at Adopt-A-Family Of The Palm Beaches Inc?
Description
Essential Functions
- Answer and receive messages from the agency’s main phone line. Maintain a phone log for incoming calls
- Complete initial screenings for people calling for assistance, add them to the message log for navigation, and/or refer them to the appropriate department/program
- Make appropriate suggestions about alternative community agencies that can assist clients who do not qualify for services from AAF
- Inform clients about community resources to help them gain access to additional services they may need
- Assist with creating files for Shelter Services Coordinator
- Enroll clients into Client Track
- Assist clients with completing applications for community resources as needed
- Assist SSM with collecting OSCARSS, PSH, or other programmatic information needed as tasked
- Complete initial intakes and exit walk through as assigned
- Assist SSM with collection of documentation, place in file, and update Client Track
- Assist those that are bringing donations to the agency by helping to unload their vehicles, providing tax receipts, and placing them into designated sorting area for Shelter Workers
- Ensure front door secure at all times and that only authorized individuals are allowed into the building
- Collaborate with Volunteer Coordinator on events scheduled at REACH
- Collaborate with Shelter Operations Manager for onsite issues reported by clients
- Acts a backup to Shelter Services Manager during absences
Information Management
- Assist clients with navigating the system
- Backup Navigation by entering clients into Client Track
- Be a liaison between REACH and Coordinated Entry Navigators
- Auditing and purging files
- Provide donor forms for incoming donations and make sure a copy is given to the designated department
Training and Development
- Participate in scheduled meetings with your supervisor to discuss performance and quality assurance of services
- Attend all agency staff meetings
- Participate in trainings and seminars to further your personal development and advance the mission of the agency
- All other duties as assigned
Requirements
- Associates degree and 2 years of administrative experience
- Experience with homeless populations a plus
- Excellent oral communication skills are required
- Excellent interpersonal skills are required (i.e. the ability to get along well with diverse populations)
- Knowledge of community agencies that provide services to the target population is desired
- Must be reliable and flexible
- Must possess good computer skills and be familiar with Microsoft programs (i.e. Word, Excel, and Outlook)
Working Conditions
- Prolonged sitting using telephone and computer
- Work is performed in standard office environment
Physical Requirements
- Able to lift over your head, bend, and squat
- Able to lift a minimum of 25 pounds
- Ability to climb stairs
