What are the responsibilities and job description for the Customer Service Representative position at Advance Auto Parts?
*Overview* We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. This role is essential in providing exceptional service to our clients and ensuring their needs are met effectively. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to handle various customer inquiries with professionalism. Bilingual candidates, especially those fluent in Spanish, are highly encouraged to apply. *Responsibilities* - Handle inbound and outbound calls to assist customers with inquiries, issues, and requests. - Maintain accurate records of customer interactions through data entry into our computerized system. - Provide information about products and services, ensuring customers are well-informed. - Utilize effective phone etiquette to create a positive experience for every caller. - Communicate clearly and effectively with customers to resolve their concerns promptly. - Collaborate with team members in an office environment to enhance overall service quality. - Follow up on customer interactions as necessary to ensure satisfaction. *Experience* - Previous experience in a call center or customer service role is preferred but not mandatory. - Proficiency in data entry and familiarity with office software applications. - Strong verbal communication skills with an emphasis on phone etiquette. - Bilingual abilities (especially in Spanish) are a significant advantage. - A positive attitude and willingness to learn new processes and systems. Join us in delivering outstanding customer service while growing your career in a supportive environment!
Job Types: Full-time, Part-time
Pay: $13.00 - $15.99 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- Evening shift
Work Location: In person
Salary : $13 - $16