What are the responsibilities and job description for the Service Manager position at Advance Equipment?
Job Description
Job Description
Salary :
Key Responsibilities :
Team Leadership and Supervision
Supervise, train, and develop a team of service technicians and support staff.
Assign and schedule work orders to technicians based on priority and workload.
Conduct performance evaluations and provide coaching to improve productivity and technical skills.
Ensure technicians adhere to safety protocols and company policies.
Customer Relations
Serve as the main point of contact for customer inquiries, service requests, and complaints.
Provide accurate service estimates, timelines, and status updates to customers.
Resolve customer concerns promptly to ensure high satisfaction and repeat business.
Operations Management
Manage the daily operations of the service department, including scheduling, workflow, and quality control.
Ensure timely and accurate completion of all repair and maintenance jobs.
Monitor key performance indicators (KPIs) such as service turnaround time, revenue, and technician productivity.
Oversee the proper use, maintenance, and security of tools, diagnostic equipment, and facilities.
Financial and Inventory Oversight
Review and approve work orders, estimates, and invoices for accuracy and profitability.
Manage the service department budget and monitor costs.
Ensure adequate inventory levels of parts and supplies; work closely with the parts department to minimize delays in service.
Compliance and Safety
Ensure compliance with OSHA regulations, environmental standards, and company policies.
Conduct safety meetings and enforce safety protocols in the shop and field.
Maintain detailed records of service activities, inspections, and compliance-related documentation.
Technical Support
Provide guidance and technical expertise to technicians when diagnosing and repairing complex equipment issues.
Stay updated on the latest heavy equipment technology, tools, and repair techniques.
Qualifications :
Education and Experience
High school diploma or equivalent required; a degree in Business, Mechanical Engineering, or a related field is preferred.
Minimum of [5 ] years of experience in heavy equipment repair or service management.
Proven experience managing a service team in a dealership, rental, or repair environment.
Technical Skills
Strong knowledge of heavy equipment, including hydraulics, electrical systems, and diesel engines.
Proficient in diagnostic tools, service software, and equipment manuals.
Leadership and Communication
Excellent leadership, organizational, and problem-solving skills.
Strong verbal and written communication skills to interact with customers, technicians, and management.
Other Requirements
Valid drivers license and the ability to travel locally as needed.
Ability to work in a fast-paced, physically demanding environment.
Working Conditions :
The Service Manager will work both in an office environment and in the shop or field, where they may be exposed to loud noise, heavy machinery, and various weather conditions.
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