What are the responsibilities and job description for the Front Desk Receptionist/Patient Care Coordinator position at Advance Physical Therapy?
Responsibilities:
- Greet and welcome patients and visitors in a friendly and professional manner
- Answer phone calls and direct them to the appropriate department or individual
- Schedule appointments and manage the appointment calendar
- Verify patient insurance information and collect co-pays or payments
- Maintain patient records and update information as necessary
- Assist with medical administrative support tasks such as filing, faxing, and scanning documents
- Provide excellent patient service by addressing inquiries and resolving issues promptly
- Coordinate with other departments to ensure smooth patient flow and efficient operations
- Follow HIPAA guidelines to maintain patient confidentiality
Skills:
- Previous experience as a front desk receptionist in a medical or dental office is preferred
- Proficiency in using phone systems and WEBPT or similar electronic medical record systems
- Strong organizational skills with the ability to multitask and prioritize responsibilities
- Excellent communication skills, both verbal and written, with a professional demeanor
- Ability to work well under pressure in a fast-paced environment, including emergency situations (e.g., ER)
- Knowledge of medical office procedures and terminology is a plus
- Familiarity with Physical Therapy office operations is beneficial
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the role.
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
- Health insurance
- Paid time off
Medical Specialty:
- Physical & Rehabilitation Medicine
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
- Customer service: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Language:
- Spanish, English (Required)
Ability to Relocate:
- Richmond, TX 77407: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $16
