Client Care Coordinator

Job description

We are currently looking for a Client Care Specialist to join our team, and help facilitate relationships with MCOs and our members. You will have to email and call constantly with MCOs and providers to coordinate meetings. Being innovative and thinking out of the box ideas to make your job more fluid, working on various projects asked of you to track goals, referrals. All work is confidential and complex in nature, requiring exposure to sensitive information and considerable discretion, tact and diplomacy. This position requires the ability to exercise teamwork, focus, and independent judgment.

This is a hybrid of working-from-home with driving to attend in-person meetings at various locations with clients as needs require. Must have an excellent driving record. Must have high-speed internet.

SKILLS NEEDED:
Ability to work cooperatively and courteously with others.
Temperament to communicate with a variety of personalities in a tactful, pleasant and professional manner.
Ability to prepare necessary reports for progress with neatness, accuracy and completeness
Ability to attend in-person meetings at various locations to meet clients.
Ability to implement proper practices and techniques of supervision
Ability to maintain effective verbal and written communications with staff, clients, families and outside service providers
Must be flexible and organized
Must maintain liability insurance, good driving record and reliable transportation
Must be able to work without close supervision
The ability to interact with a wide range of people
Good Computer skills: MS Word, Excel knowledge and Excel Spreadsheets, Outlook, Google Docs, and Windows.

REQUIREMENTS:
High School Diploma or GED equivalent
Experience in a healthcare or corporate environment is preferred.
Able to attend in-person meetings.
Satisfactory criminal background check.
Self-directed with the ability to work with little supervision.
Accepts performance based criticism and direction.
Meets attendance requirements.
Must maintain liability insurance, good driving record and reliable transportation

You must be Flexible and willing to work and learn on the fly! You should be comfortable with software and technology and be an organized person overall.

Empowering Team Members to Excel and TOUCH Lives through Continuous Improvement and Technology

Our company is a growing organization providing caregiving services to seniors and support to individuals with intellectual disabilities to allow them to continue to live in their homes throughout Tennessee. We are an equal opportunity employer and a drug-free workplace.

Please respond to this ad with a resume and we will contact qualified applicants within two weeks of submission. Any submissions with no resume attached will not be considered.

Disclaimer: The preceding job description has been designed to describe the general nature and level of work being performed by the candidate assigned to this job. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and efforts required. Other duties may be assigned from time to time. Management’s evaluation of your performance is based on your performance of the tasks listed in this job description and these other duties. Management has the right to revise this job description at any time.

Job Type: Full-time

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Caregiving - Personal: 1 year (Preferred)
• Google Suite: 1 year (Preferred)
• Microsoft Office: 1 year (Preferred)
• Caregiving - Professional: 1 year (Preferred)
• Working with people with developmental disabilities: 1 year (Preferred)
• Scheduling: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: Hybrid remote in Manchester, TN 37355