Administrative Assistant (ABA Center)

Advanced Behavioral Therapy is seeking a dedicated and professional Administrative Assistant to join our team. The Administrative Assistant will manage front desk operations and provide exceptional customer service to clients, families, staff, and visitors. The ideal candidate will have experience as a Behavior Technician (BT) or Registered Behavior Technician (RBT) and possess strong interpersonal skills, a commitment to confidentiality, and passion for creating a welcoming and organized environment.

Key Responsibilities:

• Manage ABA center access and security protocols for clients, caregivers, staff, and authorized visitors with professionalism and warmth.
• Keep the reception area neat and organized throughout the day.
• Collaborate with the Scheduling Coordinator to address client check-in/check-out issues, lateness, and scheduling conflicts.
• Answer and direct incoming calls in a professional and efficient manner.
• Serve as the first point of contact for sensitive situations, demonstrating calm professionalism and escalating concerns to management as needed.
• Assist with administrative tasks, such as copying printing, and laminating.
• Assist with organizing company meetings and special events, including reserving spaces, arranging technology, and preparing food and supplies.
  
  
  

Required Qualifications:

• High school diploma or equivalent.
• Experience as a Behavior Technician (BT) or Registered Behavior Technician (RBT)
• Strong interpersonal skills with the ability to interact professionally with diverse populations.
• Excellent verbal and written communication skills.
• Proven ability to maintain composure in high-stress situations.
• Experience maintaining confidentiality and handling sensitive information.
• Proficiency in Microsoft Office Suite.
• Strong organizational skills and attention to detail.
• Ability to work independently while supporting team objectives.
  
  
  

Preferred Qualifiations:

• 2 years of reception or customer service experience, preferably in a therapeutic or healthcare setting.
• Experience in healthcare, therapy, or an educational environment.
• Knowledge of HIPAA confidentiality requirements and protocols.
• Prior experience managing office/front desk operations.
• Familiarity with electronic scheduling systems.
• Background in de-escalation techniques.