Surgery Scheduler

Job Summary

The Surgery Scheduler is responsible for all aspects of the surgical scheduling process, including surgeries, in-office procedures, follow up appointments and appropriate medical clearance.

Duties and Responsibilities

• Schedules patients for surgery and completes necessary paperwork
• Confirms patient demographics , surgery date and time and medical diagnosis
• Reviews instructions with patients prior to surgeries, including medications, allergies, labs, health history, pre-op and post-op treatment plans
• Gathers insurance information to confirm coverage and benefits
• Ensures all paperwork is complete and on file for patients’ surgeries, including consent forms
• Answers and responds to all incoming telephone inquiries regarding surgery
• Schedules patients for follow-up appointments and other health assessments
• Monitors surgery schedule and works directly with physicians to coordinate appointments
• Coordinates medical clearance when necessary
• Has regular and predictable attendance
• Adheres to all Advanced Pain Care policies and procedures
• Completes other duties as assigned

Knowledge, Skills and Abilities

• Clear and precise communication
• Accuracy and attention to detail
• Effectively manages day by organizing and prioritizing
• Applies tactful principles and practices of dealing with the public
• Practices safety habits
• Protects patient information and maintains confidentiality
• Knowledge of general medical terminology, CPT codes, medical insurance and managed care
• Knowledge of insurance verification and surgical procedures
• Computer and EMR knowledge
• Strong written and verbal communication skills
• Excellent interpersonal/customer service skills
• High degree of professionalism, tact and diplomacy
• Works independently

Qualifications

Requires a high school diploma or equivalent; one year of prior surgery scheduling experience in a healthcare setting highly preferred.

Knowledge of Electronic Medical Records, insurance verification, medical terminology and surgical procedures. Outstanding customer service and communication skills a must.

Working Conditions

Environmental Conditions:

• Medical Office environment

Physical Conditions:

• Must be able to work as scheduled- typically Monday thru Friday 8:00am-5:00pm
• Must be able to sit and/or stand for prolonged period of time
• Duties involve moving materials, weighing up to 30 lbs.
• Required eye-hand coordination and manual dexterity sufficient to operate office equipment, etc.

Supervision Reports to Scheduling Manager