What are the responsibilities and job description for the Accounts Team System Administrator (M-F 11am-7pm) (AE25011318SA1) position at Advantage Engineering & IT Solutions Inc?
Job Description
Job Description
AEITS, Inc. is looking to grow its team! We are seeking a System Administrator to support our customer in the Annapolis Junction, MD area. The Accounts Team System Administrator involves addressing technical requests submitted via self-service tickets, providing timely support to both internal and external customers to resolve issues efficiently.
Mission : An Accounts Team System Administrator on this government program, you will be providing support for this important government agency.
Location : Annapolis Junction, Maryland
All work is on-site. This is not a hybrid or remote position.
Shift work; Monday - Friday from 11am to 7pm EST.
Clearance : Active Top Secret / SCI security clearance with Polygraph .
Certifications :Requirements :
- U.S. Citizenship
- Active TS / SCI with polygraph
- A Bachelors Degree and Five (5) years of relevant experience.
- Resolve technical requests submitted through self-service tickets, providing support to both internal and external customers.
- Create, modify, and delete customer accounts as needed.
- Maintain and update records and tracking databases to ensure accurate information.
- Identify and alert management to recurring issues and patterns.
- Collaborate effectively as a team player in a dynamic, fast-paced environment.
- Demonstrate the ability to multitask while maintaining excellent communication and customer service skills.
- Proficiency in Microsoft Office Suite
- Experience in System Administration
- Strong customer service and IT support experience, including Help Desk (HD) support
- Familiarity with Linux / Unix (preferred)
- None
- Bachelor's degree and Five (5) years of demonstrated combined experience in DoD program management or relevant experience.
- High-School Diploma or GED and Ten (10) years of demonstrated combined experience in DoD program management or relevant experience.
- Less than 10% of travel may occur.
- 401K with employer contribution. Fully vested at 1 year anniversary.
- Five (5) weeks comprehensive annual leave (25 workdays).
- Additional leave can be earned in lieu of overtime.
- 11 Paid Federal Government Holidays.
- Up to $5,000 annually for individually tailored education / training program.
- All education plans must be pre-approved by Advantage Engineering management.
- Life Insurance at 1x annual salary with employee option to purchase additional coverage for self and dependents.
- Short-term and long-term disability.
- We contribute a generous portion towards the cost of monthly medical plans for any of the three medical, 1 dental and 1 vision plan provided by CareFirst.
- All employees are eligible to earn generous incentives and performance bonuses.
Mandatory Requirements :
Desired Requirements
Education and Required Qualification
Travel
BENEFITS - Full-time Employees
AEITS, a GTSC compan y, is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex, race, color, creed, national origin, religion, age, marital status, pregnancy, physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant.
GTSC is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at Recruiting@GTSC.com
Note : This accessibility is intended for individuals requiring accommodation and should not be used to check the status of your application. Inquiries not specific to requesting accommodation will be discarded.
GTSC participates in the E-Verify program in all locations as required by law. Learn more about the E-Verify program.
AE25011318SA1 #Garlochsford
Employment in this position is contingent upon the successful completion of a background check. Depending on the nature of the job duties or requirements set forth by our government clients, additional screenings such as drug testing and / or credit checks may be required. These checks are conducted in accordance with all applicable federal, state, and local laws.
Salary : $5,000
