What are the responsibilities and job description for the Insurance Agency Manager position at Advantage Insurane Agency?
Job Summary
We are seeking a dedicated and enthusiastic Licensed Insurance Customer Service Representative to join our agency. The ideal candidate will possess strong communication skills and a passion for helping customers. This role involves providing exceptional support to our clients, addressing inquiries, and resolving issues effectively while maintaining a positive attitude. Bilingual or multilingual candidates are encouraged to apply as we serve a diverse customer base.
Responsibilities
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Provide accurate information regarding products and services to assist customers effectively.
- Handle inbound calls to quote, offer and present prospects a solution based product.
- Handle outbound calling as needed to follow up on customer issues or feedback.
- Utilize strong phone etiquette to ensure a pleasant customer experience.
- Analyze customer needs and provide appropriate solutions or escalate issues when necessary.
- Perform data entry tasks accurately to maintain up-to-date customer records.
- Maintain knowledge of company products, services, and policies to provide informed support.
Qualifications
- Previous experience in customer service or call center environments is preferred.
- Licensed in Property, Casualty and Life Insurance.
- Bilingual or multilingual skills are highly desirable.
- Strong phone etiquette and communication skills are essential.
- Ability to analyze situations and provide effective solutions promptly.
- Proficiency in data entry with attention to detail.
- A positive attitude and the ability to work well under pressure in a fast-paced environment.
- High school diploma or equivalent; further education is a plus.
Join us in delivering exceptional service and making a difference for our customers!
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Expected hours: 40 per week
Ability to Commute:
- Powell, TN 37849 (Required)
Ability to Relocate:
- Powell, TN 37849: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $20