Vice President of Member Service

Job Summary

The Vice President of Member Service assists in maintaining the quality of service provided by Member Service Representatives and the branches’ daily routine; is capable of performing the duties of the Branch Managers, Member Services Representatives, receptionist and other department personnel; is responsible for all savings services, programs, and documentation thereof; is responsible for Member Services Department statistics and reports; is responsible for member services personnel performance; assists in the development and maintenance of smooth, cost effective, and harmonious flow of the related work area.

Duties

• Is knowledgeable of and can perform all Member Service Department duties in accordance with state and federal regulations and credit union policy.
• Is skilled in managerial functions including overseeing employees, training and delegating.
• Is knowledgeable of proper computer input and functionality for all CU systems and archiving that data on the proper media in a timely and methodical manner.
• Responsible for being the Bank Secrecy Officer and for compliance and staff training in all areas relative to Bank Secrecy Act. These include but are not limited to BSA, AML, OFAC, FINCEN, CDD and CIP.
• Is knowledgeable of cross selling of services and performs the same.
• And such other responsibilities as set forth in credit union policy or assigned from time to time by the Sr. Vice President or the President/CEO.

Requirements

• Experience: Five (5) years’ experience in financial institutions, with progressive management experience.
• Education: Four (4) year college degree, preferably with a major in business. Two (2) years college level business education may be considered if three (3) years credit union experience is also present in addition to the five (5) years.
• Interpersonal Skills: Motivating or influencing others is a material part of the job. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others. The role requires a significant level of trust or diplomacy.
• Other Skills: The person holding this position is required to have complete knowledge of Credit Union policies and procedures; knowledge of managerial skills; knowledge of credit union accounting; the ability to accurately balance credit union transactions; to organize work; mental alertness; neatness in appearance; punctuality; dependability; and a cooperative attitude in relations with members and other employees.

This is an outstanding opportunity for an accomplished leader to make a significant impact on our organization. If you possess the required skills and are looking for a challenging yet rewarding role, we encourage you to apply.

Job Type: Full-time

Pay: $80,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement

Schedule:

• Monday to Friday

Application Question(s):

• Are you willing to undergo background checks, in accordance with local law/regulations?
• Does the role meet your salary expectations ($80k per year)?
• Do you understand this is an onsite role with Advanz CU in Louisville, KY?
• Do you have either a bachelor's degree (preferably in Business) or two years college level business education and three years credit union experience?

Work Location: In person

Salary : $80,000