What are the responsibilities and job description for the Administrative Director, Patient Financial Services position at Adventist Health?
Located in the metropolitan area of Sacramento, the Adventist Health corporate headquarters have been based in Roseville, California, for more than 40 years. In 2019, we unveiled our WELL-certified campus - a rejuvenating place for associates systemwide to collaborate, innovate and connect.
Whether virtual or on campus, Adventist Health Roseville and shared service teams have access to enjoy a welcoming space designed to promote well-being and inspire your best work.
Job Summary:
Ensures the effectiveness and efficiency of all Patient Financial Service department operations, including but not limited to billing, follow-up, and cash posting. Provides vision, leadership, and operational oversight for all PFS team members in alignment with the Adventist Health mission, vision, and goals. As a leader of leaders, this individual guides strategic direction, leader development, maintenance/review/revision of policies and procedures, staffing, quality assessment/improvement, and ensures compliance with all regulatory bodies. Assumes 24-hour responsibility and accountability of system functions, staff performance, and budget for PFS departments, including onsite and remotely performed functions. Organizes functions by establishing clear accountabilities, delegation of duties and appropriate departmentlization without creating silos. Develops and maintains an effective, visible, and well-respected team by selecting, evaluating, coaching, and managing the performance of qualified professionals. Negotiates and recruits with other leaders the need for cross training and support in their areas, as necessary. Promotes team-building relationships in all areas of responsibility. Works in a collaborative manner with all revenue cycle leaders to ensure a successful and compliant revenue cycle process. Oversees the creation of a comprehensive and effective communication strategy across all facilities to promotes employee engagement, which includes enhanced employee productivity and morale. Promotes a common understanding of the organizational vision, strategy, and accountabilities. Promotes a culture of two-way communications and creates opportunities for staff participation. Provides staff with regular assessments and educational opportunities. Determines appropriate staffing levels and supports the recruiting and retention process. Analyzes , interprets, and summarizes pertinent revenue cycle data components, and monitors performance against key performance indicators (KPls) to identify process improvement opportunities. Conducts risk assessments to achieving KPI targets, reports identified risks to management, and provides recommendations for mitigation of risk. Extrapolates market and payer trends and coordinates with operational leaders, managed care, vendor management, and other relevant stakeholders to support development of action plans to attain top decile metric performance. Develops and manages net revenue and performance improvement issues logs, quantifying impact of improvement initiatives, as well as prioritization of solutions within a functional area. Supports execution of metric improvement solutions by providing operational leaders with necessary data and insights to take targeted actions Facilitates cross-market collaboration and issue resolution, leveraging system-wide exposure to derive and support delivery of optimal solutions. Evaluates overall A/R management strategy with the objective of continually enhancing operational improvement and embedding consistent processes to sustain best known practice solutions. Utilizes enhanced analytical tools for high volume, complex analyses, to provide critical insights and process updates based on analysis and collaboration with operational leaders.
Job Requirements:
Education and Work Experience:
- Bachelor's degree or equivalent combination of education/experience: Required
- Master's degree: Preferred
- Ten years' relevant hospital revenue cycle experience directing a department and/or team-based projects with a focus on process re engineering/performance improvement initiatives and change management, OR project leadership and workplan management experience within a consulting firm setting with a focus on hospital or physician revenue cycle, denials management, or patient access services.: Preferred
- Seven years' leadership experience: Preferred
- Current permanent U.S. work authorization: Required
Essential Functions:
- Guides and directs subordinate directors and managers within the patient financial services area to achieve Adventist Health strategic goals. Prepares annual statement of goals and objectives in collaboration with subordinates and in alignment with Adventist Health overall strategic objectives.
- Evaluates overall AR management strategy with the objective of continually enhancing operational improvement and embedding consistent processes to sustain best known practice solutions. Utilizes enhanced analytical tools for high volume, complex analyses, to provide critical insights and process updates based on analysis and collaboration with operational leaders.
- Supports execution of metric improvement solutions by providing operational leaders with necessary data and insights to take targeted actions. Facilitates cross-market collaboration and issue resolution, leveraging system-wide and industry exposure to derive and support delivery of optimal solutions.
- Analyzes, interprets, and summarizes pertinent revenue cycle data components, and monitors performance against key performance indicators (KPls) to identify process improvement opportunities. Conducts risk assessments to achieving KPI targets, reports identified risks to management, and provides recommendations for mitigation of risk.
- Extrapolates market and payer trends and coordinates with operational leaders, managed care, vendor management, and other relevant stakeholders to support development of action plans to attain top decile metric performance. Develops and manages net revenue and performance improvement issues logs, quantifying impact of improvement initiatives, as well as prioritization of solutions within a functional area. Prepares status reports and action-oriented summaries for executive leaders across the system. Attends and co-leads metric and project calls with management and support staff.
- Performs other job-related duties as assigned.
Organizational Requirements:
Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations, including, but not limited to, measles, mumps, flu (based on the seasonal availability of the flu vaccine typically during October-March each year), COVID-19 vaccine (required in CA, HI and OR) etc., as a condition of employment, and annually thereafter. Medical and religious exemptions may apply.
