Program Coordinator

Advocate Program, Inc. is a multi-faceted community agency whose mission is to facilitate social change and enhance public safety through leadership, research, education, supervision, and services, utilizing best and evidence-based practices.

Job Purpose:

The SSVF Program Coordinator will be instrumental in supporting the work of the Advocate Program SSVF grant to prevent homelessness and obtain permanent housing for very low-income homeless veterans and veteran families in South Florida (Broward, Miami, Monroe).

The SSVF Program Coordinator will also provide support to the Director and all SSVF staff in scheduling and coordinating all logistics for biweekly and quarterly meetings or community education programs sponsored by the SSVF grant. The Program Coordinator will also play a critical role with respect to entering SSVF demographic information into the client service database, ensuring that participant files are correctly set up once a client is accepted into SSVF Program and securely stored in accordance with the confidential records policy.

The Program Coordinator is responsible for reviewing SSVF applications for enrollment and performing continuous quality assurance on case records. The Program Coordinator also assists with the Quality Improvement of program activities. The Program Coordinator will also perform administrative support duties assigned by program management to ensure the effective coordination of SSVF programs and services.

Requirements:

• Bachelor’s Degree in Human Services or Business, with at least two years of entry-level experience in a human services agency (or equivalent "customer service" environment in the private sector).
• Knowledge and experience of Miami-Dade County, the Miami VA, Miami Vet Center and the local network of community based health & human services organizations serving low income homeless populations, or veterans families at risk of homelessness, is preferred.
• Past experience working as part of a collaborative of agencies that have entered into referral & service coordination agreements will also be very desirable for this position.
• Experience serving in the military is not required, but will be considered highly desirable.
• A strong work ethic, organizational skills and a motivation to prevent homelessness or help low-income veterans and veteran families who are already homeless is required for this position.
• Demonstrated ability and motivation to learn human services skills and share knowledge about existing resources is very important
• Experience and comfort working in a team environment
• Ability to read, analyze and interpret program procedures, outreach protocols and related policies.
• Ability to write reports, correspondence, and assist team in outreach tools development.
• Must have demonstrated skills in the MS Office 2000 Suite or higher
• Ability to communicate in Spanish is highly recommended.

Responsibilities:

• Ensures veterans are receiving the proper services as per the terms of the SSVF grant agreement.
• Works with the Director to schedule and coordinate all logistics for bi-weekly subcontractors/case meetings; keeps minutes and maintaining attendance records to document compliance with SSVF contractual requirements.
• Provides basic SSVF program information for all incoming inquiries about the SSVF program; documents the nature of requests, and refers to appropriate staff
• Responsible for coordinating all trainings and disseminating webinars for staff, along with documentation that these trainings/ webinars were attended; Participates in ‘in-service’ trainings, as needed, to develop and/or enhance the knowledge, skills and abilities of the SSVF team.
• Reviews all eligibility screeners and applications for program entry
• Enters SSVF demographic information into client outreach database and prepares monthly and quarterly reports
• Ensures that client files for entry, exit or those pending review are properly maintained and securely stored in accordance with the confidential records policy
• Assists SSVF case managers in maintaining updated SSVF participant records
• Perform various administrative and clerical duties, including answering phones, responding to
• general email inquiries, copying, collating, faxing, filing, and mailing; perform ad hoc
• miscellaneous duties as assigned.
• Front desk presence for clients who visit the office
• Answer incoming calls from the switchboard
• Refer clients to appropriate community service provider when SSVF services are not possible.
• Process and organize supply orders for office and clients
• Conducts work in team environment cooperatively and proactively. Upholds service mission by actively contributing towards team approach.
• Miscellaneous duties by supervisor
• Must have excellent oral and written communication skills.
• Must possess strong observation and analytical skills; functional knowledge of emergency assistance services in Miami Dade County

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CONFIDENTIALITY:

Must adhere to and respect all policies regarding participant rights and responsibilities; maintain confidentiality of all SSVF participant information, past and present; share information with other community base providers only where the SSVF participants has given his/her permission for the release of information. This covers any written or verbal communication regarding a participant’s identity, address and housing situation.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $20