What are the responsibilities and job description for the Customer Service Representative (Office and Administrative Support) position at Aegis Worldwide?
Key Responsibilities :
Serve as the primary point of contact for customer inquiries via phone and email.
Process orders and maintain customer records in the CRM system.
Provide support to customers, resolving order issues and inquiries efficiently.
Work closely with sales, procurement, and plant personnel to ensure timely order processing.
Troubleshoot and escalate technical issues as needed.
Handle a variety of customer service tasks, from order processing to pricing updates.
Support the sales and business development teams with customer service needs.
Prioritize and manage urgent tasks to ensure deadlines are met.
Why You'll Love This Job :
Work with an Industry Leader : This company is a global innovator in precision farming technology. You’ll be part of a company that values quality, teamwork, and continuous improvement.
Collaborative Work Environment : If you're someone who enjoys a team-driven culture, this is the place for you. The company emphasizes a "help each other" mentality, and as a customer service rep, you’ll be part of a close-knit team where cooperation is key.
Exceptional Benefits Package : Enjoy generous benefits, including a 401(k) program, free medical insurance, and paid time off. The company offers profit-sharing and additional perks, such as a service banquet to honor milestones.
Great Work-Life Balance : Work in a team-oriented environment with excellent support from management. You’ll have the tools and resources to succeed, and your contributions will be valued.
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