What are the responsibilities and job description for the Customer Experience Representative (Remote) position at Aeroflow Health?
Aeroflow Health – Customer Experience Representative (Remote)
Aeroflow believes in career building. That is why we promote from within and reward individuals who have invested their time and talent in us. Whether you are looking for a place to launch your career - or a stable, ethical company in which to advance you will not find an organization better equipped to help you meet your professional goals than Aeroflow Health.
The Opportunity
Our Mom and Baby Billing department specializes in providing maternity related medical equipment billed through insurance. You will be responsible for assisting our patients with any billing related issue or question through incoming phone calls or emails.
Your Primary Responsibilities
- Verify insurance coverage and benefits
- Resolve any billing discrepancies related to patient billing
- Solve problems and find innovative solutions
- Take patient payments and set up payment plans
- Make and receive phone calls with a professional demeanor
- Respond to incoming emails from patients or other representatives
- Collaborate with other Customer Experience representatives and Billing Specialists
- Monitor incoming patient communication to identify trends and discuss findings with the potential of reporting up to management
- Provide a personalized service depending on the patient need
- Organize and keep relevant notes from interactions with patients
- Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies.
- Compliance is a condition of employment and is considered an element of job performance
- Maintain HIPAA/patient confidentiality
- Other duties as assigned
Skills for Success
We are looking for bright, ambitious go-getters who are not afraid to go all in to contribute to meeting (and exceeding) team and personal goals. Background in or knowledge of health insurance is a plus - but more important is self-motivation and a willingness to accept coaching. We need dynamic people who possess the following:
- Excellent Customer Service Skills
- High Level of Organization
- Self-motivated, with high energy and an engaging level of enthusiasm
- Exceptional verbal, written, listening and presentation communication skills
- High school diploma or equivalent. Some college preferred.
- Ability to prioritize multiple responsibilities
- Excellent critical thinking skills
- Microsoft office computer skills and comfort with technology
- Adaptable and has a willingness to Learn
- Ability to work individually and as part of a dynamic team
- Proven work history illustrating stability and reliability with strong work ethic
Required Qualifications:
- High school diploma or GED
- 1 year of customer service experience required
- Medical Billing experience is preferred but not required
Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Health has been recognized both locally and nationally for the following achievements:
- Inc. 5000 Best Place to Work award winner
- Family Forward Certified
- HME Excellence Award
- Sky High Growth Award
Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
If this opportunity appeals to you, and you are able to demonstrate that you meet the minimum required criteria for the position, please contact us as soon as possible.
