What are the responsibilities and job description for the Help Desk Technician position at Aeronautical Systems Incorporated?
Job Description:
The Help Desk Technician’s role is to ensure proper computer desktop and portable devices operation so that end users can accomplish business tasks.
Roles and Responsibilities:
- Support end-user desktop computers, laptops, tablets, and mobile devices
- Troubleshoot user software applications and peripherals (printers, scanners, etc.)
- Manage service desk tickets for front office equipment issues
- Maintain end-user systems through updates and security patches
- Install and configure user workstations and authorized software
- Create end-user documentation and deliver basic training
- Escalate complex user equipment issues to senior IT staff
- Track and report patterns in user equipment problems
- Assist the system administrator in software releases and roll-outs.
Qualifications and Education Requirements
- 3 years IT support experience
- CompTIA A certification preferred (or equivalent)
- Proficiency in Microsoft windows OS environments
- Proficiency in Microsoft Office tools
- Basic Knowledge Active Directory and networking
- Experience with some kind of ticketing systems preferred
- Strong troubleshooting and problem-solving skills
- Excellent customer service and communication abilities.
